Results 171 to 180 of about 241,612 (206)

CRM Implementation

Journal of Service Research, 2006
Douglas Bowman, Vikas Mittal, Das Narayandas   +2 more
exaly  

Analyzing the impact of knowledge management on CRM success: The mediating effects of organizational factors

International Journal of Information Management, 2011
Aurora Garrido-Moreno, Antonio Padilla-Meléndez   +1 more
exaly  

Understanding CRM adoption stages: empirical analysis building on the TOE framework

Computers in Industry, 2019
Frederico Cruz-Jesus, Tiago Oliveira
exaly  

CRM

The Computer Bulletin, 1999
openaire   +1 more source

CRM ist tot — es lebe CRM!

Sales Excellence, 2015
Claudio Felten, Ulf Loetschert
openaire   +1 more source

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Journal of Business Research, 2010
Woojung Chang
exaly  

CRM

2020
openaire   +1 more source

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Journal of Retailing and Consumer Services, 2008
John Dawson
exaly  

Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital

Journal of Open Innovation: Technology, Market, and Complexity, 2020
Nagwan Abdulwahab AlQershi, Sany Sanuri Mohd Mokhtar   +1 more
exaly  

CRM and the bottom line: Do all CRM dimensions affect firm performance?

International Journal of Hospitality Management, 2014
Alexander Josiassen, A George Assaf, Ljubica Knezevic Cvelbar   +2 more
exaly