Results 281 to 290 of about 68,513 (313)

Understanding CRM adoption stages: empirical analysis building on the TOE framework

Computers in Industry, 2019
Frederico Cruz-Jesus, Tiago Oliveira
exaly  

CRM ist tot — es lebe CRM!

Sales Excellence, 2015
Claudio Felten, Ulf Loetschert
openaire   +1 more source

How does CRM technology transform into organizational performance? A mediating role of marketing capability

Journal of Business Research, 2010
Woojung Chang
exaly  

The CRM process in retail and service sector firms in Japan: Loyalty development and financial return

Journal of Retailing and Consumer Services, 2008
John Dawson
exaly  

CRM and the bottom line: Do all CRM dimensions affect firm performance?

International Journal of Hospitality Management, 2014
Alexander Josiassen, A George Assaf, Ljubica Knežević Cvelbar   +2 more
exaly  

Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital

Journal of Open Innovation: Technology, Market, and Complexity, 2020
Nagwan Abdulwahab Alqershi, Sany Sanuri Mohd Mokhtar   +1 more
exaly  

CRM

2020
openaire   +1 more source

Forecasting social CRM adoption in SMEs: A combined SEM-neural network method

Computers in Human Behavior, 2017
Ali Ahani, Nor Zairah Ab Rahim, Mehrbakhsh Nilashi   +2 more
exaly  

CRM

2006
openaire   +1 more source

CRM to social CRM: the integration of new technologies into customer relationship management

Journal of Strategic Marketing, 2014
Musfiq Mannan Choudhury, Paul Harrigan
exaly