The Effect Of Customer Relationship Management To Speedy/Indihome Customer Loyalty And Strategic Implementation In Telkom E-Service [PDF]
, 2016 Taufan Umbara, Maya Ariyanti
openalex +1 more source
The Role of Kansei Engineering in Influencing Overall Satisfaction and Behavioral Intention in Service Encounters [PDF]
, 2011 Customers today concern themselves more on fulfilling their emotional needs rather than rationales and functionalities. In dealing with customer emotions in products/services, Kansei Engineering (KE) is applied.
Hartono, Markus, Tan , Kay Chuan
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Agribusiness, EarlyView.ABSTRACT This paper examines the determinants of generative AI (GenAI) knowledge and usage among agricultural extension professionals. Drawing on survey data from agricultural extension personnel in Tennessee, we employ regression analyses and latent Dirichlet allocation (LDA) for topic modeling of open‐ended responses to study the knowledge and usage ...
Abdelaziz Lawani +3 more
wiley +1 more source
Pengaruh Kualitas Produk Dan Kualitas Layanan Terhadap Kepuasan Pelanggan Pada Restoran Bebek Goreng Harissa Palembang [PDF]
, 2018 This study aims to determine the influence of Product Quality (X1) and Service Quality (X2) towards Bebek Goreng Harissa Palembang Restaurant’s Customer Satisfaction (Y). The research location in Bebek Goreng Harissa Palembang Restaurant.
Mardhika, Tommy Masagus
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Agribusiness, EarlyView.ABSTRACT Native plants offer a variety of aesthetic (e.g., fall colour, fruit, flowers) and functional benefits (e.g., pollinator friendly, wildlife friendly, water management). How these benefits influence consumer choice and perceived value of native versus introduced plants is not well understood.
Alicia Rihn +3 more
wiley +1 more source
Does a Specialized Niche Market Vegetable Processor Enjoy Bargaining Power?
Agribusiness, EarlyView.ABSTRACT Agribusiness companies may achieve competitive advantage through specialization within niche markets. One such niche is the fresh‐cut fruit and vegetable market, which has been steadily growing in Germany. This study examines whether the specialization of a German fresh‐cut producer grants it with market power within this niche market.
Nikolas Bublik +3 more
wiley +1 more source
Psychological determinants of customer loyalty: The interplay of satisfaction, trust, and financial security in Ukrainian banks [PDF]
Innovative MarketingType of the article: Research Article AbstractThis study seeks to clarify the psychological mechanism through which trust, perceived financial security, and satisfaction jointly shape customer loyalty in Ukraine’s banking sector under heightened ...
Yurii Kiiko
doaj +1 more source
Customers Suffer From Employee Churn: High Turnover Makes It Harder to Provide Top Service [PDF]
, 2009 Key Findings: • As rates of voluntary turnover climb within key business units, customers are more likely to report bad customer service. • When new workers arrive, established workers have to take time away from customer service to train the
Center for Advanced Human Resource Studies, ILR School, Cornell University.
core +1 more source
Agribusiness, EarlyView.ABSTRACT This paper explores Swedish consumers' protein preferences by estimating the willingness‐to‐pay (WTP) for minced meat and plant‐based proteins in pasta sauce from an in‐store experiment (n = 206) and an online discrete choice experiment (n = 517). On average, the WTP was highest for minced meat.
Emilia Mattsson +3 more
wiley +1 more source
Application of Association Rule Mining and Mining Sequential Patterns on Crm PT. Armada International Motor [PDF]
, 2018 Keeping in touch with customers is a step that must be done by the company to increase customer loyalty. CRM is a set of processes to acquire, maintain and enhance the values for customer satisfaction for the continued growth of corporate profits. With
Setiyawati, N. (Nina)
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