Results 101 to 110 of about 3,033 (291)
Administrative SciencesServicescape, the physical and social environment of a service setting, is a critical strategic tool for creating competitive advantage. While its influence on customer loyalty and electronic word-of-mouth (e-WOM) is established, the underlying ...
Sareeya Wichitsathian, Adisak Suvittawat
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An examination of customer advocacy in a services context
, 2012 Customer advocacy involves strong and passionate recommendations being made by customers. However, there is little published research indicating how and why customers act as advocates for service providers for whom they have strong feelings. The primary aim of this research is to investigate the characteristics of and the contributors to customer ...
openaire +2 more sources
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines the role of digital dynamic capabilities (DDCs) in enhancing ESG performance, integrating insights from social exchange theory (SET). By conceptualizing organizational trust and organizational identification as key antecedents of DDCs, we propose that firms fostering trust‐based and identification‐driven environments are ...
Shufeng Xiao +4 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Manufacturing entities in emerging economies face significant obstacles implementing circular economy principles due to resource‐constrained environments. Arguably, manufacturers need customer green pressure to propel the circular economy, alongside frugal innovative strategies.
Saumyaranjan Sahoo +3 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the combined impacts of Industry 4.0 (I4.0) technologies and digital transformation (DT) on sustainable consumption and production (SCP) and on the value creation (VC). It also examines the moderating influence of digital and environmental strategies on these outcomes.
Sajid Nazir +5 more
wiley +1 more source
Indonesian Journal of Business and EntrepreneurshipBackground: Generation Z, as increasingly dominant consumers with unique shopping behavior characteristics, plays a vital role in the e-commerce market.
Riska Azzura Lubis, Rina Suthia Hayu
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Business Strategy and the Environment, EarlyView.ABSTRACT In an era of increasing environmental awareness, this study analyzes the relationship between board characteristics and corporate climate commitment across various industries. Our empirical analysis examines a comprehensive dataset that includes 4027 firms from the United States and Canada over the period from 2010 to 2022 and employs panel ...
Ines Ben Mehrez +2 more
wiley +1 more source
Benefit Corporations: The Moral Legitimacy That Requires More Rules
Business Strategy and the Environment, EarlyView.ABSTRACT This study examines why Italian for‐profit firms convert to Benefit Corporation status and how they navigate the ensuing hybridization. Survey data from 118 companies are interpreted through a pragmatic and moral legitimacy lens. Results show that the main trigger is pragmatic legitimacy: managers seek to strengthen trust with internal and ...
Laura Rocca +3 more
wiley +1 more source
Social Sciences and Humanities OpenThe purpose of this paper is to examine the impact of online reviews on brand loyalty and electronic word-of-mouth (e-WOM) in Vietnam's cosmetics e-commerce sector, with a focus on the moderating role of e-service quality.
Sy Nguyen Tran +4 more
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Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates how circular business models (CBMs) can lead to resilience. Despite the increasing number of CBM studies, they have not fully addressed the need for resilience. As such, we employ a multilevel perspective to reveal the existing and potential relationships between CBMs and resilience under the sustainability umbrella.
Stephane Jedrzejczak +4 more
wiley +1 more source