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Customer churn prediction in telecommunications

Expert Systems with Applications, 2012
This paper presents a new set of features for land-line customer churn prediction, including 2 six-month Henley segmentation, precise 4-month call details, line information, bill and payment information, account information, demographic profiles, service orders, complain information, etc.
Bingquan Huang   +2 more
openaire   +3 more sources

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