Results 31 to 40 of about 2,167,087 (189)

A Customer Churn Prediction using Pearson Correlation Function and K Nearest Neighbor Algorithm for Telecommunication Industry [PDF]

, 2019
Customer churn in telecommunication industry is actually a serious issue. The Telco company needs to have a churn prediction model to prevent their customer from moving to another telco.
Roslina, Ibrahim, Muhammad Rusydi, Mohd Yusof, Doris Hooi, Ten Wong, Mohd Zamri, Osman, Nilam Nur Amir, Sjarif, Suraya, Ya’akob   +5 more
core   +3 more sources

Machine Learning to Develop Credit Card Customer Churn Prediction

Journal of Theoretical and Applied Electronic Commerce Research, 2022
The credit card customer churn rate is the percentage of a bank’s customers that stop using that bank’s services. Hence, developing a prediction model to predict the expected status for the customers will generate an early alert for banks to change the ...
Dana AL-Najjar, Nadia Al-Rousan, Hazem AL-Najjar   +2 more
doaj   +1 more source

CUSTOMER CHURN PREDICTION ANALYSIS

INTERANTIONAL JOURNAL OF SCIENTIFIC RESEARCH IN ENGINEERING AND MANAGEMENT, 2023
The Customers are the base of many successful businesses; thus, all the sectors are starting to understand how important it is to gain client satisfaction. The technical infrastructure has expanded quickly, changing how businesses operate. Due to growing business competition, the importance of marketing techniques, and customers' increasingly aware ...
E Padma Priya, Janashree S S, Sivaganga P   +2 more
openaire   +1 more source

A Churn Prediction System for Telecommunication Company Using Random Forest and Convolution Neural Network Algorithms

EAI Endorsed Transactions on Mobile Communications and Applications, 2022
INTRODUCTION: Customer churn is a severe problem of migrating from one service provider to another. Due to the direct influence on the company's sales, companies are attempting to promote strategies to identify the churn of prospective consumers.
Sulaiman Olaniyi Abdulsalam, Jumoke Falilat Ajao, Bukola Fatimah Balogun, Micheal Olaolu Arowolo   +3 more
doaj   +1 more source

Environmental, Social, and Governance Information Disclosure: Who Discloses Wins?

Business Strategy and the Environment, EarlyView.
ABSTRACT As Environmental, Social, and Governance (ESG) Information Disclosure (ESG‐ID) transitions from voluntary to mandatory disclosure, its drivers and impacts have become focal points of discussion. Existing research, however, lacks integration, which, in turn, has led to fragmented theoretical and practical insights.
Siqi Wang, Jun‐Hwa Cheah, Christoph Wu, Weng Marc Lim   +3 more
wiley   +1 more source

Mitigating Chatbot Service Failures: The Roles of Anthropomorphism, Acknowledgment, and Apology

Journal of Consumer Behaviour, EarlyView.
ABSTRACT This study examines how chatbot anthropomorphism shapes consumer responses to service failure by distinguishing between process failure and outcome failure and by testing alternative recovery responses. Across three pretests (N = 30, 120 and 240) and two scenario‐based experiments (Study 1: N = 346; Study 2: N = 778), consumers evaluated ...
Juyon Lee, Wujin Chu, Rajat Roy
wiley   +1 more source

GA optimization-based BRB AI reasoning algorithm for determining the factors affecting customer churn for operators

Social Sciences and Humanities Open
Customer churn directly leads to the weakening of the economic efficiency of an operator and even the loss of its competitive advantage in the market share. The identification and prediction of customer churn in the era of interconnection has become more
Liu Kun, Hassan Alli, Khairul Aidil Azlin Abd Rahman   +2 more
doaj   +1 more source

Improved Churn Causal Analysis Through Restrained High-Dimensional Feature Space Effects in Financial Institutions

Human-Centric Intelligent Systems, 2022
Customer churn describes terminating a relationship with a business or reducing customer engagement over a specific period. Customer acquisition cost can be five to six times that of customer retention, hence investing in customers with churn risk is ...
David Hason Rudd, Huan Huo, Guandong Xu
doaj   +1 more source

When Connection Feels Empty: Rethinking Consumer Loneliness Through Dual Presence in Digital Marketing

Psychology &Marketing, EarlyView.
ABSTRACT Digital marketplaces sell connection, yet loneliness persists among their users. Marketing scholarship has largely examined loneliness as a consumer‐level deficit, studying how individuals compensate through consumption. How digital environments themselves structure the conditions under which loneliness is experienced has received less ...
Tianhao Yang, Hsin‐Hsuan Meg Lee, Charlotte Gaston‐Breton   +2 more
wiley   +1 more source

Digital platform strategies from an incumbent perspective: An exploration of contextual factors and connectors

European Management Review, EarlyView.
ABSTRACT Multi‐sided platform (MSP) models have become more relevant for incumbent companies, requiring them to develop MSP engagement strategies. This study sheds light on the complex process incumbents undergo in developing platform strategies. Adopting an inductive research design, we conducted interviews with 37 decision‐makers across 35 incumbent ...
Lukas Zechel, Vivek K. Velamuri
wiley   +1 more source