Results 101 to 110 of about 56,186 (350)
Consumer Adoption of Internet of Things
Journal of Consumer Behaviour, Volume 24, Issue 2, Page 673-693, March 2025.ABSTRACT The Internet of Things (IoT), a pivotal technology in enhancing user connectivity, faces a paradox: its widespread potential yet limited consumer adoption. This study addresses this dichotomy by synthesizing a large‐scale meta‐analytic structural equation modeling (MASEM) and hierarchical linear meta‐analysis (HiLMA) of 2736 effect sizes from ...
Wagner Junior Ladeira +6 more
wiley +1 more source
Study on the Development of Quality Measurements Models for Steering Business Services in Relation to Customer Satisfaction [PDF]
Amfiteatru Economic, 2017 The growing competition in the market, higher customer demands and globalisation forces the business service providers to improve their services much faster. Nowadays, it is not enough to provide good quality it is more important to delight the customers
Katrin Marquardt +2 more
doaj
Delighting Hotel Guests with Sustainability: Revamping Importance-Performance Analysis in the Light of the Three-Factor Theory of Customer Satisfaction [PDF]
, 2022 Michele Preziosi +3 more
openalex +1 more source
A netnography study to uncover the underlying dimensions of customer experience with resort brands [PDF]
, 2010 The interest in customer experience has increased at a phenomenal rate. However, research to capture the true meaning of the concept is limited. This study aims to address the question of what are the underlying dimensions that constitute the construct ...
Ismail, AR, Melewar, TC, Woodside, A
core
Journal of Consumer Behaviour, Volume 24, Issue 2, Page 655-672, March 2025.ABSTRACT Consumers' increasing environmental concerns are prompting a shift in fashion consumption, fueling the remarkable growth of the second‐hand market. Over the last decade, this trend has spurred the emergence of a plethora of online platforms dedicated to the resale of pre‐loved fashion items.
Gabriele Murtas, Giuseppe Pedeliento
wiley +1 more source
What is the new paradigm in product quality? [PDF]
, 2000 The current product quality paradigm is founded upon a customer-focused product development process, in which the functionality and behaviour of a product are designed to fulfil the needs of customers, and technological innovation is used to expand the ...
Guldbrandsen, M, Robotham, AJ
core +1 more source
Waiting for a Release: The Expectation in Virtual Gaming Communities
Journal of Consumer Behaviour, EarlyView.ABSTRACT This study examines how virtual gaming communities influence and maintain player expectations before, during, and after a game's release. A mixed‐methods study was conducted, comprising a netnography followed by an experiment. First, a netnographic study was conducted over 12 months, tracking communities to understand player behavior and ...
Lucas Lopes Ferreira de Souza +4 more
wiley +1 more source
Is the dream over? A study of the theory of customer delight in complaints against travel agencies
, 2021 Evádio Pereira Filho +1 more
openalex +1 more source
Online Travel Service Quality: The Importance of Pre-Transaction Services [PDF]
The Internet revolution has led to significant changes in the way travel agencies interact with customers. Travel websites are used to different degrees, and for a variety of combinations of pre-transaction, transaction and post-transaction services.
Pauwels,Piet +2 more
core +1 more source