Results 111 to 120 of about 56,186 (350)
Framework of Social Customer Relationship Management in E-Health Services
, 2012 Healthcare organization is implementing Customer Relationship Management (CRM) as a strategy for managing interactions with patients involving technology to organize, automate, and coordinate business processes.
Almunawar, Mohammad Nabil +1 more
core +2 more sources
An Interpretative Phenomenological Analysis of Counseling Interns’ Experiences Serving Older Adults
Counselor Education and Supervision, EarlyView.ABSTRACT Demographic shifts and recent changes to Medicare will result in more older adults utilizing counseling. Field experiences, including internships, are vital opportunities for graduate students to gain exposure to new populations, including older adults. We interviewed eight participants who completed internships in a continuing care retirement
Matthew C. Fullen +2 more
wiley +1 more source
From redundancy to delight: Towards optimized organizational outcomes
Tourism and Hospitality ManagementPurpose – This study expresses new insights into various stimuli that shape customers perceptions towards services provided. Further, it expands our understanding of customer delight mediating role between service redundancy and organizational outcomes
Hamada Hassan, Ahmed Magdy
doaj +1 more source
Counselor Education and Supervision, EarlyView.ABSTRACT The rapid emergence of artificial intelligence (AI) has raised important questions about how new technologies will shape professional norms and practices in counseling. The purpose of this study was to understand how counseling professionals expect AI to be integrated into counselor education and supervision (CES).
Hank Crofford, Elif Bor, Gülşah Kemer
wiley +1 more source
InformationThe current study aims to investigate ways through which the data on social customer relationship management (SCRM) enhance customer satisfaction (CS) as well as market effectiveness (ME) in the hotel industry.
Ibrahim A. Elshaer +5 more
doaj +1 more source
Psychological Contracts, OCB and Customer Service: An Exploratory Examination [PDF]
, 1995 This paper examines the relationships among the psychological contract, fairness, OCB, and customer service. We report on two exploratory studies that provide insight into psychological contract violations and subsequent perceptions of fairness, as well ...
Blancero, Donna +2 more
core +1 more source
Counselor Education and Supervision, EarlyView.ABSTRACT A growing body of research shows that training in LGBTQ+ affirming counseling (LGBTQ+ AC) positively impacts counselors’ perceived knowledge and skills in providing mental health services to LGBTQ+ communities. Existing program evaluations of LGBTQ+ AC, however, have primarily used synchronous delivery formats and cultural competency models ...
Amber L. Pope +7 more
wiley +1 more source
CUSTOMER EXPERIENCE AND RETAIL BANKING TRENDS [PDF]
Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2017 The concept of customer experience refers to the impact of all the interactions that the customer may have with a bank, taking into account the multitude of touchpoints by which he activates.
PAUL OVIDIU HANDRO
doaj
Corporate Social Responsibility and Environmental Management, EarlyView.ABSTRACT Marketing scholars and practitioners are paying increasing attention to social media as a crucial tool for communicating firms' sustainable activities to consumers. This study examines how consumers perceive and engage with social media green marketing, and how their engagement influences their intentions to purchase green products and brands,
So‐Young Jung, Su‐Yol Lee
wiley +1 more source