Human Resource Development Quarterly, EarlyView.ABSTRACT Talent management involves the systematic planning, acquisition, development, performance management, engagement, and retention of employees identified as “talent.” Little is known about the relationship between organizations' talent perspectives and talent management practices.
Amro Aljbour, Erica French, Muhammad Ali
wiley +1 more source
Analysis of Factors That Determine Customer Delight and Their Impact on Customer Loyalty
, 2023 I Wayang Oka Sugarda +2 more
openalex +2 more sources
Linking experience realms and experiential service brand loyalty: Determinants and outcomes for future operationalization [PDF]
, 2008 The concept of ‗Customer Experience‘ has evolved as an imperative area of study within the marketing discipline. Despite its importance and the positive attention this concept received during the last few years, the explanation of customer experiences ...
Ismail, AR, Lim, L, Melewar, TC
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Talent Management in SMEs: Unraveling the Role of Contextual Factors
Human Resource Development Quarterly, EarlyView.ABSTRACT Employing a multiple case study analysis, this paper explores the contextual factors—internal, external, and relational—that affect small and medium‐sized enterprises (SMEs) in designing their approaches to talent management (TM). Results underscore the significance of two prominent internal variables—namely, organizational size and ownership ...
Franca Cantoni +2 more
wiley +1 more source
Employee Delight: Conceptualization, Antecedents, and Consequences
Human Resource Development Quarterly, EarlyView.ABSTRACT This article examines the concept of employee delight as a distinct construct within organizational behavior. Based on a systematic literature review, we analyze 10 empirical studies that explicitly address this phenomenon. We propose a multidimensional conceptualization of employee delight as an affective state of highly positive valence and ...
Dalilis Escobar‐Rivera +2 more
wiley +1 more source
Envisages of New Product Developments in Small and Medium Enterprises through Virtual Team [PDF]
New product development (NPD) in small and medium-sized enterprises (SMEs) virtual team has not been systematically investigated in developing countries. Literatures have shown no significant differences between traditional NPD and virtual NPD in general.
Ahmed, Shamsuddin +2 more
core +1 more source
Developing a conceptual model for the internal data source to measure customer satisfaction [PDF]
, 2006 Traditional CSM approach is performed at certain frequencies. The gap between such events can be termed as a ‘blind period’, because customer satisfaction is left unobserved and unmanaged.
Al-Mutawa, T, Brinkman, WP, Eldabi, T
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Green Human Resource Management and ISO 14001: Toward Environmental Sustainability in Organizations
Human Resource Development Quarterly, EarlyView.ABSTRACT The current climate change scenario imposes urgent challenges to different economic sectors around the world, requiring companies to adopt new strategies to achieve sustainable development goals (SDGs) while enhancing environmental awareness.
Eduardo Ortega +2 more
wiley +1 more source
Tourism guide cloud service quality: What actually delights customers? [PDF]
, 2016 Shu-Ping Lin +3 more
openalex +1 more source
Stylistic and genre features of Russian and English flyers [PDF]
, 2017 В статье рассмотрены стилевые и жанровые особенности текста рекламных листовок. Автор определил структуру рекламного текста листовок, выделив облигаторные и вариативные элементы. Выявил жанрообразующие и языковые средства, характерные для текста листовок
Зуева, Д. А. +1 more
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