Results 151 to 160 of about 56,186 (350)
Service Work as Lived Experience: A Problematizing Review
Human Resource Management, EarlyView.ABSTRACT Between employee burnout and growing recruitment challenges, a systemic crisis confronts the service industry. One reason lies in the scope of received human resource management (HRM) approaches, which often emphasize organizational performance metrics at the expense of the emotional, social, and material experiences of doing frontline service
Kushagra Bhatnagar +2 more
wiley +1 more source
Customer Engagement in Multi-Sensory Virtual Reality Advertising: The Effect of Sound and Scent Congruence. [PDF]
Front Psychol, 2022 Brengman M, Willems K, De Gauquier L.
europepmc +1 more source
PENGARUH DIMENSI KUALITAS LAYANAN TERHADAP CUSTOMER DELIGHT MELALUI CUSTOMER SATISFACTION
BISMA, 2019 The objective of this research is to analyze the influence of service quality dimensions which consist of tangibles; reliability; responsiveness; assurance; and empathy on customer delight through customer satisfaction. The research sample was the students of the Faculty of Economics and Business, Study Program of Management, University of Wijaya ...
openaire +2 more sources
Managers' Decisions About Informal Accommodation Requests by Employees With and Without Disabilities
Human Resource Management, EarlyView.ABSTRACT Although formal accommodations are required by law across many jurisdictions, many employees seek informal adjustments to their work conditions. These individualized work arrangements are not rooted in legal compliance but are instead provided at managers' discretion.
Silvia Bonaccio +3 more
wiley +1 more source
Journal of Clinical Psychology, Volume 81, Issue 6, Page 516-525, June 2025.ABSTRACT AVATAR therapy (AT) works by facilitating a ‘face‐to‐face’ dialog between the person and a digital representation (avatar) of their persecutory voice. Although there is cumulative evidence of this way of working with voices, enhancing the therapeutic focus on improved confidence and a sense of control of the voices in social situations ...
Mar Rus‐Calafell +10 more
wiley +1 more source
Journal of Clinical Psychology, Volume 81, Issue 6, Page 526-537, June 2025.ABSTRACT Deliberate Practice (DP) is a model of behavioral skill acquisition structured by several key tasks. The past decade has shown a consistent growth in interest in this form of learning for psychotherapy skills, with promising research suggesting DP training is superior to traditional learning methods of psychotherapy. This paper presents a case
Dan Sacks
wiley +1 more source
From restaurant to cloud kitchen: Survival of the fittest during COVID-19 An empirical examination. [PDF]
Technol Forecast Soc Change, 2022 Kulshreshtha K, Sharma G.
europepmc +1 more source
'Unserved' interpretations of service satisfaction [PDF]
Satisfaction with services has traditionally been explained with the help of service attributes. While these attributes have been good predictors of satisfaction, the relationship could possibly be better explained with the inclusion of additional ...
Lola C. Duque, Sangeeta Singh
core
Journal of Clinical Psychology, EarlyView.ABSTRACT Objectives Mental health service users are responsible and autonomous individuals who can comprehend their own illness and recovery and therefore engage healthcare professionals in their care. Studies have demonstrated how service users feel more dignified, safe, and respected during mental health treatment when they are listened to by their ...
Matthew S. Johnston +3 more
wiley +1 more source