Does Customer Delight Matter in the Customer Satisfaction-Loyalty Linkage? [PDF]
KODISA International Conference on Business and Economics (KODISA.ICBE), 2019 Mi Jeong KIM, Chul Ju PARK
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Key Driver of Repurchase Intention in the Poultry Farming Input Market in Indonesia
Tropical Animal Science Journal, 2022 Regulatory changes increase the competitiveness of agribusiness input market, thus requiring input supply companies to improve service quality to maintain customer loyalty. This study aims to determine the role of customer comfort, salesperson expertise,
S. P. Syahlani +5 more
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Jurnal Studi Manajemen Organisasi, 2022 The purpose of this study was to examine and analyze the influence of Rides image through delight and service quality to customer loyalty on Transtudio Bandung customers in Jabodetabek. This research is a descriptive study and causal relationship.
Adhi Widyakto +2 more
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Economies, 2021 The telecommunication sector is one of the most rapidly growing sectors in the world. The COVID-19 pandemic has created an increased dependence of customers on telecommunications to continue their work and studies.
Farheen Naz +3 more
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PENGARUH CUSTOMER DELIGHT TERHADAP CUSTOMER LOYALTY DENGANSERVICE QUALITY SEBAGAI VARIABEL MODERASI
E-Jurnal Manajemen, 2020 Tujuan penelitian ini adalah untuk menganalisis pengaruh customer delight terhadap customer loyalty dengan service quality sebagai variabel moderasi (Studi pada Livingstone Café & Bakery Seminyak Bali).Penelitian ini dilakukan di di Livingstone Café ...
A. A. Ayu Mutiara Sari +1 more
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CONTRIBUTION OF SERVICE QUALITY ON CUSTOMER SATISFACTION (CASE OF COMMERCIAL BANK OF ETHIOPIA, JIMMA DISTRICT) [PDF]
Journal of Process Management and New Technologies, 2020 Satisfying customer plays a pivot role in business arena since having delightful and loyal customers are reason for profitable business. The benefit of satisfied customer is impossible to be ignored since satisfied clients are like promotion at free of ...
Wendmu Abule Denboba
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ENHANCING CUSTOMER RETENTION: THE ROLE OF CUSTOMER SATISFACTION AND DELIGHT IN THE AUTHORIZED AUTOMOTIVE AFTER-SALES SERVICE SECTOR [PDF]
Journal of Applied Structural Equation ModelingThis study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight
Choi-Meng Leong +5 more
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An Empirical Examination of Brand Loyalty via Customer Delight in Pakistan
Journal of Management and Research, 2016 The purpose of this study is to examine brand loyalty in Pakistan. This is in relation to investigating the relationship between brand attachment, surprise, customer brand engagement and customer satisfaction with customer delight.
Hera Anam, Rafia Faiz
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Designing and validating a model of customer delight in the hotel industry: mixed methods research [PDF]
Muṭāli̒āt-i Mudīriyyat-i GardishgarīThe traditional goal of satisfaction has not worked to ensure customer loyalty, and moving towards customer delight is essential for hotels. The purpose of this research is to design and validate the customer delight model in hotel industry using the mix
Mohsen Sohrabi +2 more
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Consumer retail industry and profitability: The role of analytics [PDF]
Business & IT, 2023 As the retail industry gets extensively competitive, the ability to optimize business processes while gratifying customer expectations has never been more essential.
Kristina Candance Rogermann +1 more
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