Results 21 to 30 of about 56,186 (350)
South African Journal of Business Management, 2020 Purpose: This study examines the degree and the extent to which the satisfaction/delight of cellular network customers in Botswana is affected by the service delivery skills of network employees, the value received from offerings of the network and the ...
Olumide Jaiyeoba +2 more
doaj +1 more source
AGRISE, 2023 The competition in the restaurant industry is very tight, with many competitors that have sprung up with various strategies, such as providing the best quality of service to their consumers.
Sahrul Dwi Riyadi +2 more
doaj +1 more source
The effect of brand psychological characteristics on customer delight in the purchase process [PDF]
مجله علوم روانشناختی, 2023 Background: Psychology has a special place in marketing studies. Reputation, identity and image of the brand are the main psychological characteristics of brands that have a significant impact on pleasurable shopping and create loyalty and attachment in ...
Lida Azizpour +2 more
doaj
Jurnal Ekonomi Akuntansi dan Manajemen, 2023 This study's objective is to investigate the relationship between the quality of sharia-compliant customer service and the degree of customer loyalty, with the satisfaction of customers serving as a moderating variable.
Fachreza Eka Kurnia +3 more
doaj +1 more source
Linking Patient Experience to Customer Delight in the Private Laboratory Service
Administrative Sciences, 2023 The goal of this study was to analyse the influence of the antecedents of patient experience, namely staff appearance, laboratory staff attitude, information clarity, staff responsiveness, laboratory ambience, phlebotomy process, laboratory technology ...
Puspa Haryani Widyowati +2 more
doaj +1 more source
Customer delight in AI-driven services [PDF]
Journal of Business ResearchSilvia Grappi +4 more
openalex +2 more sources
Revista Brasileira de Pesquisa em Turismo, 2023 This research aims to analyse the influence of optimism on technology readiness and co-creation experiences in the consumption experiences of the millennial generation at Disney's theme parks as well as their relationship to customer delight ...
Rennan Carvalho dos Santos +1 more
doaj +1 more source
Social Media Marketing to Enhance Customer Equity on Fashion Apparel Brand among University Students [PDF]
Journal of Information Technology Management, 2021 The motivation of this paper is to examine empirically the effect of social media marketing on value equity, relationship equity and brand equity on fashion apparel brand among Universiti Malaysia Kelantan (UMK) students who have high attributes of ...
Noorshella Che Nawi +6 more
doaj +1 more source
Identifying customer expectations is key to evidence based service delivery [PDF]
, 2010 As librarians and information professionals we share a common rationale: to deliver enhanced services for our customers. The importance of this is self-evident - if we don’t have customers we don't have a job. We therefore put our services at peril if we
Booth, A, McKnight, S
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Customer Delight Strategy in Hotel Industry [PDF]
Proceedings of the 1st UPI International Conference on Sociology Education (UPI ICSE 2015), 2016 Low customer loyalty is a significant issue in hotel industry. Every hotel faces the same problem that is to keep their customers loyal. It is important since the customers are assets for the hotels. Therefore, retaining customers, which is easier and cheaper, should give some more importance than acquiring new ones. It is not an easy job when there is
Judi Januarita Pratiwi Ekaputri +1 more
openaire +1 more source