Results 61 to 70 of about 56,186 (350)
African Business Management JournalThis study aimed to investigate the contribution of customer delight to customer switching behaviour and the mediating role of switching intentions in this relationship within the context of online banking services.
Ismail Kinogo +2 more
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Despite the growing research on sustainability, exactly how sustainability and trade credits are linked in the supply chain (SC) is still unclear. Therefore, this study aims to bridge this gap by examining how both supplier and retailer sustainability‐linked strategies and investment decisions influence trade credit terms, inventory decisions,
Vandana, Roberto Cerchione
wiley +1 more source
Patients’ Zone of Tolerance in The Service Process and Service Quality at A Multi-Specialty Hospital
Asia Pacific Journal of Health Management, 2023 Objective: The purpose of the study is to examine patients’ Zone of Tolerance by measuring the gap between perceived and expected service quality and the waiting time to complete the service process during the provision of Master Health Checkups (MHC).
Jabarethina G
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT There is an ongoing, albeit uncertain, debate among stakeholders regarding the benefits of environmental, social, and governance (ESG) reporting, reflected in mixed empirical findings on its impact on firm performance. In addition to this reporting, diversity (gender and cultural) on boards, which is strongly promoted at the EU level, has ...
Baoying Zhu +4 more
wiley +1 more source
Cogent Business & Management, 2019 this study proposed a model to assess visitor experience quality and its effect on their image, perceived value, delight, satisfaction, and behavioral intentions in Iranian water parks.
Davood Ghorbanzade +2 more
doaj +1 more source
Underlying dimension of customer delight in the restaurant industry: An exploratory factor analysis [PDF]
, 2023 Jane A. Hubay +3 more
openalex +1 more source
Total service quality management and the service industry: Evidence from international airlines [PDF]
, 2013 Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and ...
Usman, Umar
core
An explanatory and predictive PLS-SEM approach to the relationship between organizational culture,organizational performance and customer loyalty: The case of health clubs [PDF]
, 2018 Purpose This study aims to analyze the impact and predictive capacity of organizational culture on both customer loyalty and organizational performance in health clubs using data from managers and customers of health clubs in Spain.
Cepeda-Carrión, Gabriel +3 more
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The study aims to examine the impression management (IM) of the luxury fashion industry through communications using annual reports and the influence of board gender diversity (BGD). Using a computational approach with Python and Natural Language Processing on sustainability practices and performance of 19 luxury fashion companies from Top 100
Christina Ionela Neokleous +1 more
wiley +1 more source
Impact of information system on firm's performance: Small and Medium Enterprises (SMEs) in Bangladesh [PDF]
, 2013 Today the airline industry is one of the fastest and largest growing industries in the world because of its importance in facilitating national and international relation among st countries, Tangibles, Reliability, Competence, Responsiveness, and ...
Abdullah, Shahmir Sivaraj +2 more
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