ABSTRACT People impacted by alcohol and other drugs (AOD) are supported across a range of health and social service settings, often by workers in generalist roles who may not have specialist training. Vocational education and training (VET) plays a key role in equipping AOD workers with the knowledge and skills required for practice, yet there is no ...
Kirrilly Thompson +6 more
wiley +1 more source
Applying EASTL ethical constructs in AI-driven CRM: the mediating role of sustainable customer trust in enhancing customer retention in private sector banks. [PDF]
Geetha A, Venkatragavan V.
europepmc +1 more source
‘Shelter is a Dignity’: Rental Racism, Stress and Housing (In)justice
ABSTRACT Australia's private rental sector is in crisis, and culturally and racially minoritised renters face compounded harms through both covert and everyday direct forms of rental racism. Drawing on five community‐based focus groups in Melbourne (n = 37), the paper explores how racism manifests across the rental pathway and how it structures the ...
Erika Martino +3 more
wiley +1 more source
Rationalizing manifold CSR dimensions-and-aspects towards sustainable business performance of small and medium-sized enterprises: Findings from pre-hoc and post-hoc analysis. [PDF]
Zhang G +5 more
europepmc +1 more source
Rethinking Support Allocation: Mental Health and Patterns of Homelessness Support Utilisation
ABSTRACT Homelessness support agencies face substantial puzzles in allocating scarce resources: who gets access and who stays on the waitlist? This paper examines the influence of mental illness on the patterns of consuming non‐clinical homelessness support by persons experiencing homelessness and at risk.
Godwin Kavaarpuo, Kathryn Daley
wiley +1 more source
Relational intelligence in AI chatbots: Examining the trust-engagement-emotion-social presence model using PLS-SEM and fsQCA. [PDF]
Wang Y, Safeer AA, Zhou Y.
europepmc +1 more source
ABSTRACT First Nations female sexual assault survivors in remote Northern Territory (NT) face significant barriers accessing place‐based medical care and forensic evidence collection, subsequently requiring evacuation to specialist services. Using decolonising Participatory Action Research methods, this study identified the workforce, training, and ...
Theresa Clasquin +7 more
wiley +1 more source
Editorial: The impact of robotic technologies on customer experience and adoption. [PDF]
Arora AS, Arora A, McIntyre J.
europepmc +1 more source
ABSTRACT This study examines informal supporters' experiences and views of NDIS behaviour support practitioners, including engagement, information needed to support selection, and perceptions of practitioners' knowledge, skill, and practice. It reports data from a cross‐sectional online survey of 123 informal support providers of participants receiving
Alinka Fisher +7 more
wiley +1 more source
Decision-making on preservation effort and inventory volume for fresh retailer under strategic consumer behavior. [PDF]
Zhu C, Zhan W.
europepmc +1 more source

