Customer value Dan Customer Experience Terhadap Customer satisfaction
JEMSI (Jurnal Ekonomi, Manajemen, dan Akuntansi)Banyak perusahaan berfokus pada menciptakan pengalaman yang berharga dan berkesan dengan pelanggan. Perkembangan dirasakan salah satunya dalam bidang bisnis Swalayan bisa langsung berbelanja ditempat atau membeli dengan aplikasi omline bagi pelanggan yang malas keluar.
Andria Ningsih, null Rika Novita Sari
openaire +1 more source
PENGARUH CUSTOMER EXPERIENCE TERHADAP REPURCHASE INTENTION : Survei Pada Konsumen Lisung The Dago Boutique Resto Bandung [PDF]
, 2016 Berkembangnya sektor pariwisata di kota Bandung saat ini diikuti dengan semakin tumbuhnya bisnis kuliner khususnya restoran dan kafe. Hal ini mengakibatkan tingginya persaingan yang mengharuskan setiap restoran dan kafe untuk dapat mempertahankan ...
Mufrino, -
core
Agribusiness, EarlyView.ABSTRACT This study investigates how consumer taste and brand equity perceptions shape the acceptance of plant‐based milk products. Using a blind/informed tasting experiment, we evaluated consumers' willingness to buy (WTB) and taste perception of a plant‐based milk alternative produced by a traditional dairy brand, compared with competing plant‐based ...
Federico Parmiggiani +6 more
wiley +1 more source
Modeling the experience of Iranian telecommunication company customers from commercial sales in line with their sustainability [PDF]
ارزش آفرینی در مدیریت کسب و کارThe purpose of this research is to model the experience of customers of Iran Telecommunications Company from commercial sales in line with their sustainability.
Mohammad Karvand +3 more
doaj +1 more source
Medical Information Delivering Improved Customer Experience: A Guide. [PDF]
Pharmaceut Med, 2023 Guillot P +6 more
europepmc +1 more source
Pengaruh Customer Experiences Terhadap Customer Loyalty
Jurnal Manajemen Pariwisata dan PerhotelanThis research is motivated by one of the substitute hotels of the Pangeran Group, namely the Pangeran City Padang Hotel, which is still considered good among 3 star hotels. The aim of this research is to analyze the extent to which customer experience influences customer loyalty at the Pangeran City Padang Hotel.
null Ryegi Anandia, null Youmil Abrian
openaire +1 more source
Designing the customer journey in a service delivery network: evidence from cancer patient treatments [PDF]
, 2016 Customer experiences - not in the least for customers with chronic diseases - depend on a series of exchanges over a considerable amount of time with a variety of service providers and thus a service delivery network (SDN).
De Pourcq, Kaat +2 more
core +1 more source
Assessing the Impact of Promotions on Consumer Purchasing Behavior During Crises
Agribusiness, EarlyView.ABSTRACT Understanding how households modify their food expenditure decisions during times of crisis is essential because consumer purchasing behavior frequently changes during these times. This study looks at these behavioral shifts during the COVID‐19 pandemic, concentrating on how price sensitivity and response to sales promotions changed over the ...
Wafa Mehaba, José María Gil
wiley +1 more source
Analisa Pengaruh Customer Experience Terhadap Customer Loyalty Dengan Customer Engagement Dan Customer Trust Sebagai Variabel Intervening Di the Body Shop [PDF]
, 2015 Perkembangan bisnis ritel saat ini berkembang sangat pesat. Sebagai Perusahaan ritel yang bergerak di bidang beauty & personal care, The Body Shop harus memiliki keunggulan bersaing agar dapat menang dalam persaingan yang ketat.
Felita, C. I. (Christina)
core
U.S. Consumers Sometimes Prefer Seemingly Redundant Labels
Agribusiness, EarlyView.ABSTRACT More food products are carrying seemingly redundant labels, which are marketing claims or certifications that reiterate product attributes already conveyed. In this paper, we aim to answer two questions on redundant labels. First, do consumers view redundant labels as deceptive or informative? Second, how do redundant labels affect product and
Jackson Lusk +2 more
wiley +1 more source