Customer Experience in Fashion Retailing: Merging Theory and Practice
Merging three core perspectives – academic, creative agency and retailer - the book takes a chronological approach to tracing the evolution of customer experience from the physical store, to omnichannel through channel convergence to consider the future ...
Alexander, Bethan
core
A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective. [PDF]
Behera RK, Bala PK, Rana NP, Kizgin H.
europepmc +1 more source
ABSTRACT Autistic youth exhibit wide variability in emotional and behavioral challenges, yet few studies have identified meaningful subgroups based on these profiles. This study applied a random forests ensemble clustering algorithm to item‐level parent‐report data from the Emotion Dysregulation Inventory (EDI) and the Child Behavior Checklist (CBCL ...
Safaa Eldeeb +6 more
wiley +1 more source
The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective. [PDF]
Bonfanti A, Vigolo V, Yfantidou G.
europepmc +1 more source
Aims The aim of this study was to introduce a new assessment method for pharmacy students' real‐life competence in reviewing medications after obligatory advanced‐level practical internship in Finland. Methods The new medication review (MR) competence assessment method consisted of (1) a self‐assessment by pharmacy students and (2) a performance ...
Katja Leiman +5 more
wiley +1 more source
Abstract The availability of safety data, particularly concerning adverse events (AEs) associated with the new shorter regimen for drug‐resistant tuberculosis (TB) containing a bedaquiline–pretomanid‐based regimen, is still limited. This systematic review aims to provide a comprehensive and updated analysis of AEs related to this new regimen by ...
Nisa Maria +4 more
wiley +1 more source
Editorial: The impact of robotic technologies on customer experience and adoption. [PDF]
Arora AS, Arora A, McIntyre J.
europepmc +1 more source
"Say a Little but Say It Well": Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being. [PDF]
Awan MI, Shamim A, Saleem MS.
europepmc +1 more source
Between public service and market: Portraying the bifront university in a platformized world
Abstract This paper contributes to the international debate on the changes affecting recruitment and orientation processes toward higher education. Based on qualitative research involving 19 Italian public universities, the study analyses the transformations in communication, recruitment and orientation activities within platformization and increasing ...
Marco Pitzalis +2 more
wiley +1 more source
Examining the 'Consumer Repair Journey' and Business Intervention Opportunities to Enhance Customer Experience and Satisfaction. [PDF]
Dao T, Cooper T, Watkins M.
europepmc +1 more source

