Results 131 to 140 of about 38,720 (261)
Australian Journal of Social Issues, EarlyView.ABSTRACT Child protection systems play a critical role in preventing and responding to child maltreatment, yet practices are often predominantly deficit focused. This paper presents a rapid literature review on the strengths, protective factors, and cultural considerations to inform child protection assessment.
Gabrielle R. Hunt +4 more
wiley +1 more source
Online Customer Experience Leads to Loyalty via Customer Engagement: Moderating Role of Value Co-creation. [PDF]
Front Psychol, 2022 Ahmad F +9 more
europepmc +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Aged care work is physically and emotionally demanding. Workers can feel disempowered, vulnerable and at increased risk of experiencing work‐related stress. This in turn can result in sub‐optimal care and staff shortages. This study aimed to investigate what provisions exist within Australia's strengthened Aged Care Quality Standards to ...
Sharon Stoddart +11 more
wiley +1 more source
The Nexus of Service Quality, Customer Experience, and Customer Commitment: The Neglected Mediating Role of Corporate Image. [PDF]
Front Psychol, 2022 Yingfei Y, Mengze Z, Ki-Hyung B.
europepmc +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT People impacted by alcohol and other drugs (AOD) are supported across a range of health and social service settings, often by workers in generalist roles who may not have specialist training. Vocational education and training (VET) plays a key role in equipping AOD workers with the knowledge and skills required for practice, yet there is no ...
Kirrilly Thompson +6 more
wiley +1 more source
The role of customer experience in the effect of online flow state on customer loyalty. [PDF]
PLoS One, 2021 Ertemel AV +3 more
europepmc +1 more source
‘Shelter is a Dignity’: Rental Racism, Stress and Housing (In)justice
Australian Journal of Social Issues, EarlyView.ABSTRACT Australia's private rental sector is in crisis, and culturally and racially minoritised renters face compounded harms through both covert and everyday direct forms of rental racism. Drawing on five community‐based focus groups in Melbourne (n = 37), the paper explores how racism manifests across the rental pathway and how it structures the ...
Erika Martino +3 more
wiley +1 more source
A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective. [PDF]
Inf Syst Front, 2022 Behera RK, Bala PK, Rana NP, Kizgin H.
europepmc +1 more source
Rethinking Support Allocation: Mental Health and Patterns of Homelessness Support Utilisation
Australian Journal of Social Issues, EarlyView.ABSTRACT Homelessness support agencies face substantial puzzles in allocating scarce resources: who gets access and who stays on the waitlist? This paper examines the influence of mental illness on the patterns of consuming non‐clinical homelessness support by persons experiencing homelessness and at risk.
Godwin Kavaarpuo, Kathryn Daley
wiley +1 more source
The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective. [PDF]
Int J Hosp Manag, 2021 Bonfanti A, Vigolo V, Yfantidou G.
europepmc +1 more source