Results 141 to 150 of about 919,461 (300)
Training appropriate customer experience management model with emphasis on related indicators in banking education system [PDF]
پژوهش در نظامهای آموزشی, 2018 The purpose of this research is to design and train an appropriate customer experience management model with an emphasis on related indicators in banking services. The research method used in this research is qualitative.
Ebrahim Heshmati +2 more
doaj
Mobile eye tracking applied as a tool for customer experience research in a crowded train station. [PDF]
J Eye Mov Res, 2023 Schneider A +6 more
europepmc +1 more source
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
core
Australian Journal of Social Issues, EarlyView.ABSTRACT The Aboriginal and Torres Strait Islander people of Australia require culturally responsive services. The Australian government has committed to establishing strategies to increase the size of the Aboriginal and Torres Strait Islander disability workforce; however, there is scant research on the factors influencing retention.
J. Gwynn +9 more
wiley +1 more source
Reciprocity, Social Ties, and Competition in Markets for Experience Goods [PDF]
Reciprocal customers may disproportionately improve the performance of markets for experience goods. Reciprocal customers reward (punish) firms for providing good (bad) quality by upholding (terminating) the customer relation.
Jean-Robert Tyran, Steffen Huck
core
The application framework of Kansei Engineering to enhance Customer Relationship Management in services [PDF]
, 2012 In order to fit what a customer needs and wants, a product or a service should be qualified. By incorporating Ergonomics/Human Factors and affect, quality of products and services should promote happiness and health to the users.
Hartono, Markus
core
Australian Journal of Social Issues, EarlyView.ABSTRACT While Australia's National Disability Insurance Scheme (NDIS) was founded on principles of choice and control, for people with significant mental health challenges (what the NDIS calls ‘psychosocial disability’) these ideals often remain elusive. Support systems continue to be fractured and in the context of ongoing policy reforms, it is vital
Joel Hollier, Jennifer Smith‐Merry
wiley +1 more source
The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters? [PDF]
Front Psychol, 2022 Ahmed B +6 more
europepmc +1 more source
How Fragrant are perfumes? A Micro Perspective from Middle East [PDF]
Satisfaction is a consumer post-purchase evaluation of the overall service experience. As an important determinant of customer loyalty and retention, firms exhibit most care to maintain customer satisfaction intact, unless it cannot be up-scaled.
Babu, Febina +4 more
core +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Culturally responsive early childhood education (ECE) environments can increase child and family participation, enhance service quality, and improve developmental outcomes for children. Educators from culturally and linguistically diverse (CALD) backgrounds contribute to inclusive ECE and are crucial for addressing workforce shortages.
Sene Gide +4 more
wiley +1 more source