The Nexus of Service Quality, Customer Experience, and Customer Commitment: The Neglected Mediating Role of Corporate Image. [PDF]
Front Psychol, 2022 Yingfei Y, Mengze Z, Ki-Hyung B.
europepmc +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Australian local governments are facing intensifying pressures to respond to worsening visible homelessness. This paper presents one of the first national studies on how local governments are responding to these pressures, and the first since the onset of the post‐pandemic housing crisis.
Andrew Clarke +3 more
wiley +1 more source
The role of customer experience in the effect of online flow state on customer loyalty. [PDF]
PLoS One, 2021 Ertemel AV +3 more
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Australian Journal of Social Issues, EarlyView.ABSTRACT In Australia, governments fund Community Legal Centres (CLCs) as part of the legal assistance sector (LAS) to meet the ‘legal needs’ of people experiencing disadvantage who cannot afford private legal services. Persistent unmet demand for CLCs is well‐documented. As artificial intelligence (AI) is increasingly used in private legal practice to
Catherine Hastings +2 more
wiley +1 more source
A Techno-Business Platform to Improve Customer Experience Following the Brand Crisis Recovery: A B2B Perspective. [PDF]
Inf Syst Front, 2022 Behera RK, Bala PK, Rana NP, Kizgin H.
europepmc +1 more source
Using social media data to understand mobile customer experience and behavior [PDF]
Understanding mobile customer experience and behavior is an important task for cellular service providers to improve the satisfaction of their customers.
Hsu, Wenling +3 more
core
The impact of the Covid-19 pandemic on customer experience design: The hotel managers' perspective. [PDF]
Int J Hosp Manag, 2021 Bonfanti A, Vigolo V, Yfantidou G.
europepmc +1 more source
Embedding Chemistry and Pharmacy Into Sustainability
Angewandte Chemie International Edition, EarlyView.Chemistry and pharmacy provide products and processes that are indispensable for our high living standard. To understand their relationship with sustainability is important to allow them to contribute to sustainability in a sustainable manner. An integrated overview of green, circular, and sustainable chemistry and pharmacy is given and how they have t
Klaus Kümmerer
wiley +1 more source
"Say a Little but Say It Well": Assessing the Impact of Social Media Communication on Value Co-creation, Online Customer Experience, and Customer Well-Being. [PDF]
Front Psychol, 2022 Awan MI, Shamim A, Saleem MS.
europepmc +1 more source
Rethinking brachycephaly: Anatomical implications and health considerations in lagomorphs
The Anatomical Record, EarlyView.Abstract Brachycephaly in domestic rabbits is increasingly perceived by welfare organizations as associated with significant health complications, particularly oral pathologies. Despite this perception, comparative anatomical research into rabbit brachycephaly is limited compared to that of dogs and cats, compelling an in‐depth examination of its ...
Helaina Cressy +3 more
wiley +1 more source