Results 101 to 110 of about 82,168 (258)

Customer Loyalty Problems in Retail Banking [PDF]

According to analyses of the most business consulting companies (KPMG, Capgemini, Deloitte, TowerGroup, etc.) customers are discontented with the retail banking experience.
Zsolt Tóth, György Kadocsa, István Szûts   +2 more
core  

Mobile eye tracking applied as a tool for customer experience research in a crowded train station. [PDF]

J Eye Mov Res, 2023
Schneider A, Vollenwyder B, Krueger E, Mühlethaler C, Miller DB, Thurau J, Elfering A.   +6 more
europepmc   +1 more source

Quantifying the Sites of Government, Commercial, and Personal Systems‐Perpetrated Financial Abuse

Australian Journal of Social Issues, EarlyView.
ABSTRACT This study explores the institutional systems through which post‐separation financial abuse is perpetrated. While existing measures seek to quantify the harms experienced by women post‐separation, this study draws on financial, welfare and legal service casefiles to identify where such harms occur. Drawing on 76 de‐identified Victorian service
Kay Cook, Adrienne Byrt, Rachael Burgin, Georgina Dimopoulos   +3 more
wiley   +1 more source

Shifting Child Protection Assessments From a Deficit Focus to Assessments Informed by Strengths and Protective Factors: Translating Research Knowledge to Practice

Australian Journal of Social Issues, EarlyView.
ABSTRACT Child protection systems play a critical role in preventing and responding to child maltreatment, yet practices are often predominantly deficit focused. This paper presents a rapid literature review on the strengths, protective factors, and cultural considerations to inform child protection assessment.
Gabrielle R. Hunt, Carmela Bastian, Luke Cantley, Ulrike Marwitz, Daryl J. Higgins   +4 more
wiley   +1 more source

The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters? [PDF]

Front Psychol, 2022
Ahmed B, Zada S, Zhang L, Sidiki SN, Contreras-Barraza N, Vega-Muñoz A, Salazar-Sepúlveda G.   +6 more
europepmc   +1 more source

Supporting Aged Care Worker Wellbeing: A Qualitative Document Analysis of the Strengthened Aged Care Quality Standards

Australian Journal of Social Issues, EarlyView.
ABSTRACT Aged care work is physically and emotionally demanding. Workers can feel disempowered, vulnerable and at increased risk of experiencing work‐related stress. This in turn can result in sub‐optimal care and staff shortages. This study aimed to investigate what provisions exist within Australia's strengthened Aged Care Quality Standards to ...
Sharon Stoddart, Kate Churruca, Maree Saba, Janet C Long, Peter D. Hibbert, Amy Nguyen, Viviana Wuthrich, Bronwyn Newman, Leonard C. Gray, Hilda Bø Lyng, Jeffrey Braithwaite, Louise A Ellis   +11 more
wiley   +1 more source

Enhancing Customer Experience Through Geomarketing and IoT

The integration of Geomarketing and the Internet of Things (IoT) is revolutionizing customer experience by enabling personalized, real-time interactions.
Pandey, Ashutosh, -, Rohit, Yadav, Mohit, Hung, Ta Huy   +3 more
core   +1 more source

Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators. [PDF]

Front Psychol, 2022
Xie C, Jin J, Guo X.
europepmc   +1 more source

Customer value creation really works? The mediating role of customer self-determination and role stress

, 2014
This article examines the mechanisms by which customer value creation in-role behavior and customer value creation extra-role behavior influence customer well-being.
Gong, Taeshik, Choi, Jin Nam, Murdy, Samantha   +2 more
core  

Examining the Mediating Effect of Customer Experience on the Emotions-Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector. [PDF]

Behav Sci (Basel), 2022
Gerou A.
europepmc   +1 more source