Training appropriate customer experience management model with emphasis on related indicators in banking education system [PDF]
پژوهش در نظامهای آموزشی, 2018 The purpose of this research is to design and train an appropriate customer experience management model with an emphasis on related indicators in banking services. The research method used in this research is qualitative.
Ebrahim Heshmati +2 more
doaj
The Impact of Customer Experience and Customer Engagement on Behavioral Intentions: Does Competitive Choices Matters? [PDF]
Front Psychol, 2022 Ahmed B +6 more
europepmc +1 more source
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
core
‘Somewhere We Can Call Home and…Be Normal’: Findings From the Justice Housing Programme Evaluation
Australian Journal of Social Issues, EarlyView.ABSTRACT The relationship between homelessness or unstable housing and reincarceration is well documented. The initial month after a person is released from custody is a period of particular vulnerability, with an increased risk of homelessness and return to prison.
Helen Taylor, Lorana Bartels
wiley +1 more source
Impact of the critical factors of customer experience on well-being: Joy and customer satisfaction as mediators. [PDF]
Front Psychol, 2022 Xie C, Jin J, Guo X.
europepmc +1 more source
Reciprocity, Social Ties, and Competition in Markets for Experience Goods [PDF]
Reciprocal customers may disproportionately improve the performance of markets for experience goods. Reciprocal customers reward (punish) firms for providing good (bad) quality by upholding (terminating) the customer relation.
Jean-Robert Tyran, Steffen Huck
core
Exploring the optimal customer experience online [PDF]
, 2007 Customer experience research is widely considered to be cutting edge. Despite this very little research has been conducted on the optimal online customer experience.
Clark, Moira, Hair, Neil, Rose, Susan
core
Superannuation Reimagined: Moving Beyond the Origins to an Indigenous Focus
Australian Journal of Social Issues, EarlyView.ABSTRACT Retirement income systems, such as superannuation, are meant to be non‐discriminatory and consider disadvantage faced by members of society. There are significant differences between the life expectancies of Indigenous and non‐Indigenous peoples. The gap in life expectancies is not considered when determining when Indigenous peoples can retire.
Levon Ellen Blue +2 more
wiley +1 more source
Examining the Mediating Effect of Customer Experience on the Emotions-Behavioral Intentions Relationship: Evidence from the Passenger Transport Sector. [PDF]
Behav Sci (Basel), 2022 Gerou A.
europepmc +1 more source