Results 231 to 240 of about 7,437,808 (294)
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The social significance of AI in retail on customer experience and shopping practices
Journal of Retailing and Consumer Services, 2022This paper draws on practice-informed, ethnographic research to develop an understanding of the novel social consequences and opportunities afforded from consumers' interactions with AI digital humans as part of the in-store shopping experience.
Simon Moore, S. Bulmer, J. Elms
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Journal of Strategic Marketing, 2022
Although phygital is overly used across businesses, the construct lacks an academic conceptualization. The existing studies define the concept in regards to the marketing channel approach, where phygital is most of the time utilized to refer to ...
Wided Batat
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Although phygital is overly used across businesses, the construct lacks an academic conceptualization. The existing studies define the concept in regards to the marketing channel approach, where phygital is most of the time utilized to refer to ...
Wided Batat
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Crafting the customer experience in omnichannel contexts: The role of channel integration
, 2021Although the customer experience is a key factor in helping firms gain a competitive advantage, the knowledge regarding how to provide a superior customer experience in an omnichannel retailing environment remains limited. To fill this research gap, this
Wei Gao +3 more
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International Journal of Emerging Markets, 2022
PurposeThis research clarifies the connotations and dimensions of artificial intelligence (AI) technology stimulation and establishes a stimulus scale to explain the relationship between AI technology stimuli and smart customer experience.Design ...
Jingyan Gao +4 more
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PurposeThis research clarifies the connotations and dimensions of artificial intelligence (AI) technology stimulation and establishes a stimulus scale to explain the relationship between AI technology stimuli and smart customer experience.Design ...
Jingyan Gao +4 more
semanticscholar +1 more source
Proceedings of the XIX International Conference on Human Computer Interaction, 2018
"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User experience (UX). Both concepts are still evolving, and other related concepts arise.
Virginica Rusu +3 more
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"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User experience (UX). Both concepts are still evolving, and other related concepts arise.
Virginica Rusu +3 more
openaire +1 more source
Cellstream — Pilot Customer Experience
BT Technology Journal, 1998The announcement in October 1996 of BT‘s pilot CellStream asynchronous transfer mode (ATM) service marked a significant milestone in the provision of broadband services within the UK telecommunications market. Building on the success of BT‘s initial broadband Switched Multi-megabit Data Service (SMDS), CellStream provides BT‘s customers with high-speed
J Chauhan, I D Gallagher
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Customer experience management strategies in upscale restaurants: Lessons from the Covid-19 pandemic
International Journal of Hospitality Management, 2022This study addresses customer experience management (CXM) in upscale restaurants. Specifically, it examines restaurateurs' perceptions of customers' changing needs following the outbreak of the Covid-19 pandemic.
A. Bonfanti +3 more
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Customer experiences as drivers of customer satisfaction [PDF]
Gestion 2000, 2015 During the past two decades, customer satisfaction management has emerged as a strategic imperative for many organizations and has become a popular topic for managers, consultants and academics. Customer satisfaction measures the extent to which a product or service has reached expectations or how a product performed compared to an ideal (Johnson and ...
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Service Industries Journal, 2022
This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on customer experience have been extracted and examined to ...
H. Arıcı +2 more
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This study presents a framework and viewpoint on the intellectual structure and evolution of customer experience research in the service literature. Using the Scopus database, journal articles on customer experience have been extracted and examined to ...
H. Arıcı +2 more
semanticscholar +1 more source
Customer experience modeling: from customer experience to service design
Journal of Service Management, 2012PurposeCustomer experience has become increasingly important for service organizations that see it as a source of sustainable competitive advantage, and for service designers, who consider it fundamental to any service design project.Design/methodology/approachIntegrating contributions from different fields, CEM was conceptually developed to represent ...
Jorge Teixeira +5 more
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