Results 241 to 250 of about 38,720 (261)

Customer Experience

2010
Colin Shaw, Qaalfa Dibeehi, Steven Walden   +2 more
openaire   +1 more source

Customer Experience Management in Retailing: An Organizing Framework

Journal of Retailing, 2009
Dhruv Grewal, Michael Levy
exaly  

How to Sustain the Customer Experience:

European Management Journal, 2007
Giuliano Noci
exaly  

Customer Experience (CX) and Customer Journey

2023
openaire   +1 more source

Customer experience: fundamental premises and implications for research

Journal of the Academy of Marketing Science, 2020
Larissa Becker, Elina Jaakkola
exaly  

The effects of three customer-to-customer interaction quality types on customer experience quality and citizenship behavior in mass service settings

Journal of Services Marketing, 2016
Beomjoon Choi
exaly  

Antecedents of customer satisfaction with online banking in China: The effects of experience

Computers in Human Behavior, 2010
Cheolho Yoon
exaly  

Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective

International Journal of Hospitality Management, 2020
Dogan Gursoy
exaly  

Towards the identification of customer experience touch point elements

Journal of Retailing and Consumer Services, 2016
B Ramaseshan
exaly  

The unique role of relationship marketing in small businesses’ customer experience

Journal of Retailing and Consumer Services, 2019
Tali Seger Guttmann, Shaked Gilboa
exaly