Results 251 to 260 of about 919,461 (300)

Customer experience in five-star hotel businesses: is it an “experience” for customers?

Consumer Behavior in Tourism and Hospitality, 2023
PurposeConcerning the development of “experience” as an economic phenomenon, this study aims to analyse customers' evaluations of their experiences in five-star hotel businesses and to identify if the hospitality experience is evaluated as an “experience” by its specific aspects.Design/methodology/approachStructural and thematic narrative analyses in a
Şanlıöz-Özgen, H.K., Kozak, Metin, Kozak, Metin   +2 more
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Customer eXperience

Proceedings of the XIX International Conference on Human Computer Interaction, 2018
"Abilities" and "Xperiences" are well-known and intensely scrutinized in Human-Computer Interaction (HCI). A lot of work was done and published on Usability and User experience (UX). Both concepts are still evolving, and other related concepts arise.
Virginica Rusu, Cristian Rusu, Federico Botella, Daniela Quiñones   +3 more
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Customer experiences as drivers of customer satisfaction [PDF]

Gestion 2000, 2015
During the past two decades, customer satisfaction management has emerged as a strategic imperative for many organizations and has become a popular topic for managers, consultants and academics. Customer satisfaction measures the extent to which a product or service has reached expectations or how a product performed compared to an ideal (Johnson and ...
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Customer Experience of Libraries

Library Review, 1994
Seeks to explore aspects of the total customer experience in libraries, initially through three simple case studies, and subsequently by identifying some of the factors that might influence the customer experience. Proposes a methodology using walk‐through audits for monitoring total customer experience.
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The Impact of Other Customers on Customer Experiences

Journal of Hospitality & Tourism Research, 2011
Managing customer experiences is critical to the success of hospitality businesses in today’s economic climate and competitive environment. A better understanding of the impact of other customers on customer experiences is needed, as sharing the service environment with other customers is often an inherent part of the experience.
Li Miao, Anna S. Mattila
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Customer experience modeling: from customer experience to service design

Journal of Service Management, 2012
PurposeCustomer experience has become increasingly important for service organizations that see it as a source of sustainable competitive advantage, and for service designers, who consider it fundamental to any service design project.Design/methodology/approachIntegrating contributions from different fields, CEM was conceptually developed to represent ...
Jorge Teixeira, Lia Patrício, Nuno J. Nunes, Leonel Nóbrega, Raymond P. Fisk, Larry Constantine   +5 more
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Cellstream — Pilot Customer Experience

BT Technology Journal, 1998
The announcement in October 1996 of BT‘s pilot CellStream asynchronous transfer mode (ATM) service marked a significant milestone in the provision of broadband services within the UK telecommunications market. Building on the success of BT‘s initial broadband Switched Multi-megabit Data Service (SMDS), CellStream provides BT‘s customers with high-speed
J Chauhan, I D Gallagher
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The Customer Experience Case

Proceedings of the 11th ACM International Conference on Distributed and Event-based Systems, 2017
Telecommunications usage is growing, with mobile broadband being at the forefront. Mobile operators need to cope with a massive amount of data to provide exceptional services and keep their end Subscribers. In this highly competitive context, Subscribers demand useful care services in real time.
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Customer Experience in Public Libraries

Public Library Quarterly, 2018
ABSTRACTPublic libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more.
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