Results 231 to 240 of about 82,168 (258)

Customized Clinical Experience

Journal of Nursing Education, 2009
openaire   +2 more sources

First-Time versus Repeat Tourism Customer Engagement, Experience, and Value Cocreation: An Empirical Investigation

Journal of Travel Research, 2022
Raouf Ahmad Rather, Linda D Hollebeek, S Mostafa Rasoolimanesh   +2 more
exaly  

Moving the Customer Experience Field Forward: Introducing the Touchpoints, Context, Qualities (TCQ) Nomenclature

Journal of Service Research, 2020
Arne De Keyser, Katrien Verleye, Katherine N Lemon   +2 more
exaly  

Customer Experience Journeys: Loyalty Loops Versus Involvement Spirals

Journal of Marketing, 2020
Anton Siebert, Ahir Gopaldas, Andrew Lindridge   +2 more
exaly  

How customer experience incongruence affects omnichannel customer retention: The moderating role of channel characteristics

Journal of Retailing and Consumer Services, 2021
Wenqian Li, Hua Fan, Xingping Jia
exaly  

The Customer Experience

2022
openaire   +1 more source

Factors influencing customer experience management and customer experience value

Experience economy has changed the way firms conduct business. Firms need to provide a superior and memorable experience to sustain a competitive advantage. This study examines underlying factors affecting customer experience value in hotel industry context.
openaire   +1 more source

Customer experience: fundamental premises and implications for research

Journal of the Academy of Marketing Science, 2020
Larissa Becker, Elina Jaakkola
exaly  

Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Customer Experience Management in Retailing: An Organizing Framework

Journal of Retailing, 2009
Dhruv Grewal, Michael Levy
exaly