Results 231 to 240 of about 38,720 (261)
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Crafting the customer experience in omnichannel contexts: The role of channel integration
Journal of Business Research, 2021Hua Fan, Wenqian Li
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Factors influencing customer experience management and customer experience value
Experience economy has changed the way firms conduct business. Firms need to provide a superior and memorable experience to sustain a competitive advantage. This study examines underlying factors affecting customer experience value in hotel industry context.openaire +1 more source
Influence of customer application experience and value in use on loyalty toward retailers
Journal of Retailing and Consumer Services, 2021Sebastian Molinillo +2 more
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Negative and positive customer shopping experience in an online context
Journal of Retailing and Consumer Services, 2020Mojtaba Barari
exaly
Understanding Customer Experience Throughout the Customer Journey
Journal of Marketing, 2016Peter Verhoef
exaly
Customer experience – a review and research agenda
Journal of Service Theory and Practice, 2017Jayesh Aagja
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