Results 231 to 240 of about 1,001,961 (297)

Transforming reproductive healthcare delivery through telemedicine services expansion: evidence from a mixed-methods pilot evaluation in rural Ghana. [PDF]

BMJ Glob Health
Owusu EA, Roemer M, Monney E, Dugbazah P, Attah EN, Akanlu G, Fofie C.   +6 more
europepmc   +1 more source

Transforming customer experience in social robotics through explainable and interpretable artificial intelligence over a decade. [PDF]

Front Robot AI
Arora AS, Arora A, McIntyre JR.
europepmc   +1 more source

An industrial integration framework based on QFD for selecting the optimal electrical poles. [PDF]

Sci Rep
Awad YA, El-Fiky AM, Hegazy H, Galal M, Yousef IA, Ebid AM, Khalaf MA.   +6 more
europepmc   +1 more source

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Customer eXperience Evaluation Methodologies: A Literature Review

X Latin American Conference on Human Computer Interaction, 2021
Despite the multiple evaluation approaches (methods, instruments, and tools) available to evaluate the Customer eXperience (CX), there is a dearth of CX evaluation methodologies. This research presents a review of 12 studies mainly related to methodologies and evaluation approaches within them that are used –or can be used as a reference– to evaluate ...
Luis Felipe Rojas, Daniela Quiñones
openaire   +2 more sources

Customer Experience Evaluation in the Omnichannel Environment

European-Japanese Conference on Information Modelling and Knowledge Bases, 2018
The omnichannel strategy allows the customer to have the same experience through multiple different channels, which can greatly improve the customer experience and thus benefit businesses. This research paper studies the evaluation of customer experience in the omnichannel environment.
Janne Föhr, Hannes Hietanen, Artem Khvatov, Toni Lepistö, Niko Liukka, Ajantha Dahanayake   +5 more
openaire   +2 more sources

Virtual Gaming Platform Customer Experience Evaluation

2018 International Conference on High Technology for Sustainable Development (HiTech), 2018
The concept of Virtual Gaming Platform is introduced. The modern type of organizational structure in the virtual gaming ecosystem is analysed. A methodological approach through Structural Equations Modeling (SEM) is suggested.
Roumiana Ilieva, Kiril Anguelov, Vladislav Lazarov, Violeta Goleshevska   +3 more
openaire   +2 more sources

End-to-End Network Customer Experience Evaluation and Optimization Method

2025 5th International Conference on Intelligent Communications and Computing (ICICC)
Service quality is the lifeline of an enterprise, and the quality of customer experience can be comprehensive evaluated by service performance. With the continuous enrichment of the types of network services, the demand for differentiated services ...
Yuben Bao, Li Liu, Yuanjie Liu, Feifan Zhao, Yu Zeng, Peng Zhang   +5 more
openaire   +2 more sources

Impact of customer-to-customer interactions on overall service experience: A social servicescape perspective

International Journal of Hospitality Management, 2020
Utilizing the appraisal theory, this study proposes a dynamic and sequential customer future interaction intention model that deconstructs customer-to-customer interactions and illustrates how customer-to-customer interaction experience perceptions are ...
Dogan Gursoy
exaly   +2 more sources