Results 31 to 40 of about 511,546 (306)

Role of consumer personality and involvement in understanding customer experience [PDF]

Innovative Marketing, 2016
The objective of this study is to understand customer experience which is a construct made up of experiential elements created by the organization such as product, service scape, and brand and that of consumer’s personal values and preferences.
Jyoti Rawat, Bikram Jit Singh Mann
doaj   +1 more source

Implications of customer participation in outsourcing noncore services to third parties [PDF]

, 2020
Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties.
De Pourcq, Kaat, Gemmel, Paul, Larivière, Bart, Trybou, Jeroen, Verleye, Katrien   +4 more
core   +3 more sources

Assessment of Shopping Mall Customers’ Experience through Criteria of Attractiveness in Tier-II and Tier-III Cities of India: An Exploratory Study

American Business Review, 2020
The present research attempts to develop a theoretical framework for the assessment of shopping mall customer experience dimensions. It further classifies the variables associated with retail experiences that may attract customers in Tier-II and Tier ...
Ashish Gupta, Vaibhav Mishra, Anushree Tandon   +2 more
doaj   +1 more source

Exploring the commercial value of social networks: enhancing consumers’ brand experience through Facebook pages [PDF]

, 2014
Purpose – The purpose of this paper is to understand the factors which impact upon the consumers’ willingness to utilise company Facebook pages and e-word-of mouth by proposing and testing a conceptual framework which is inspired by theories in ...
Chen, Hsin, Chen, Ta-Kang, Duan, Yanqing, Liu, Hsiu-Wen, Papazafeiropoulou, Anastasia   +4 more
core   +1 more source

Evaluating a model for analyzing methods used for measuring customer experience [PDF]

Journal of Database Marketing & Customer Strategy Management, 2010
Several scholars have defined ‘experience’ in customer-centric approaches, varying in perception and measurement techniques, yet this appellation is undermined in terms of its definition and measurement methodologies. In this article, we have analyzed the possible known methods of customer experience measurement, and then identified three major ...
Ruchi Garg, Zillur Rahman, Ishwar Kumar
openaire   +1 more source

Designing a Customer Experience Management Framework in a Social Business: A Mixed Approach [PDF]

مطالعات رفتار مصرف کننده., 2020
Today, customer experience management (CEM) is the dominant competitive strategy in the field of businesses based Internet and social media platforms. Social commerce, as one of the new forms of e-commerce, will be the dominant form of future business ...
Mona Jami Pour, Mohammad Talari, Mahnaz Bahadori   +2 more
doaj  

Soft Robotic Excretory Care Simulator for Nursing Education: Functional and Perceptual Biomimetics Approach

Advanced Robotics Research, EarlyView.
A soft robotic simulator is developed to replicate the digital removal of feces (DRF), a sensitive yet essential nursing procedure. Integrating soft actuators, sensors, and a realistic rectal model, the simulator balances functional fidelity with perceptual realism. Engineering evaluations and nurse feedback confirm its potential to enhance training in
Shoko Miyagawa, Sota Suzuki, Shizuka Watanabe, Zebing Mao, Young Ah Seong, Toshinori Fujie, Tatsuhiro Horii, Kenjiro Tadakuma, Koichi Suzumori, Hiroyuki Nabae, Shingo Maeda   +10 more
wiley   +1 more source

Customer Experience, E-Service Quality, and Loyality in Online Food Delivery: The Case of Mie Gacoan

Indonesian Journal of Business and Entrepreneurship
Background: The increasing popularity of online food delivery (OFD) services has prompted many restaurants, including Mie Gacoan, to adopt these platforms.
Alvin Nurwansyah, Hartoyo, Budi Suharjo
doaj   +1 more source

Zinc Exposure Causes Disulfidptosis to Induce Miscarriage by Up‐Regulating GATA1/METTL1/SLC7A11 Axis

Advanced Science, EarlyView.
Zn exposure up‐regulates GATA1, promoting GATA1‐mediated METTL1 and SLC7A11 transcription. It also enhances METTL1‐mediated m7G modification on SLC7A11 mRNA, increasing SLC7A11 mRNA stability. Ultimately, Zn exposure up‐regulates SLC7A11 at both transcriptional and post‐transcriptional levels, causing disulfidptosis. Knockdown of murine Slc7a11, Gata1,
Wenxin Huang, Yi Sun, Yanxin Wang, Haijun Yan, Xiaoping Yue, Weidong Wu, Xueyu Chen, Jinfang Zhang, Yanbing Lin, Qiong Lei, Nan Ji, Shuaishuai Xing, Liqin Zeng, Qingzheng Kang, Depeng Zhao, Geng Guo, Huidong Zhang   +16 more
wiley   +1 more source

A model to assess customer alignment through customer experience concepts

, 2019
Business and Information Technology Alignment (BITA) has been one of the main concerns of IT and Business executives and directors due to its importance to overall company performance, especially today in the age of digital transformation.
F Buttle, J Becker, J Luftman, J Luftman, J Luftman, J Luftman, JC Henderson, L Muñoz, O Avila, S Vandermerwe   +9 more
core   +1 more source