Results 21 to 30 of about 511,546 (306)
Exploring the UK high street retail experience: is the service encounter still valued? [PDF]
, 2014 Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and ...
Foster, C, Resnick, S, Woodall, T
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Evaluating the Impacts of Customer Experience on Purchase Intention
International Journal of Business and Management, 2013 With the emerging of experience economy, more and more scholars start to put more effort in exploring the knowledge of experiential marketing. As one of the core concepts in the experiential marketing, customer experience has been used as a base to predict the customer purchase intention.
Amir Nasermoadeli +2 more
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Technology and Service Quality in the Banking Industry: An Empirical Study of Various Factors in Electronic Banking Services [PDF]
, 2010 Technology-based self service has greatly changed the way that service Firms and consumers interact and are raising a host of research and practice issues relating to the delivery of e-service which has become increasingly important not only in ...
Akinyele, S.T., Olorunleke, K.
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Presenting and perceiving humour in Estonian tourism settings
The European Journal of Humour Research, 2021 Humour plays a significant role in everyday interactions. Individuals perceive humour differently and experience various emotions, from exaltation to umbrage. Therefore, providing humorous communication in customer service is challenging. The aim of this
Marit Piirman, Katrin Saks
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Critical review of the e-loyalty literature: a purchase-centred framework [PDF]
, 2012 Over the last few years, the concept of online loyalty has been examined extensively in the literature, and it remains a topic of constant inquiry for both academics and marketing managers.
Fragkos, K.C., Valvi, Aikaterini C.
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Sustainability, 2022 Data about customer experiences are important in smart product-service systems. It is desired to establish a framework for customer experience data so that smart customer experiences can be designed based on customer data. Particularly such a framework should support determining what kinds of customer data are needed and how these data are effectively ...
openaire +1 more source
Customer journeys and process mining – challenges and opportunities [PDF]
ITM Web of ConferencesRecently, there has been increased awareness about the importance of data derived from actual customer journeys, including the subjective customer experience, in the analysis and evaluation of service quality.
Halvorsrud Ragnhild +3 more
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Evaluation of customer experience in the high-income segment of banking services
ReMark - Revista Brasileira de Marketing, 2023 Objective: The objective of this research is to evaluate the financial services customer experience, in the high-income segment of the financial industry. Methodology/Approach: Based on the fundamental concepts considered in the literature review, a customer experience assessment model was proposed, establishing five relationship hypotheses between the
Bento Alves Costa Filho +2 more
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PENGARUH DIMENSI CUSTOMER EXPERIENCE TERHADAP REVISIT INTENTION DI BALI ZOO PADA MASA NEW NORMAL
Jurnal IPTA, 2023 This study aims to determine the effect of customer experience dimensions in terms of sense, feel, think, act, and relate to revisit intention at Bali Zoo during the new normal period. Determination of the sample used is through purposive sampling method
Natasya Friseyla +2 more
doaj +1 more source
Evaluation of User Support: Factors That Affect User Satisfaction With Helpdesks and Helplines [PDF]
, 2007 In addition to technical documentation, face-to-face helpdesks and telephonic helplines are a powerful means for supporting users of technical products and services.
Jong, Menno D.T. de +2 more
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