Results 11 to 20 of about 1,001,961 (297)
The effect of sharia experience quality on customer loyalty [PDF]
Management Science Letters, 2021 This study aims to validate the dimensions of sharia experience quality and to determine the effect of sharia experience quality on customer loyalty by customer satisfaction as mediation variable.
Prastiwi, Estik Hari +3 more
doaj +1 more source
Call Rating based on Objective Data Extraction [PDF]
Telfor Journal, 2023 Interaction channels are special opportunities to improve customer satisfaction by offering a consistent problem-solving experience. Contact center employees are the link between the company and the customer.
E. Avdagić-Golub +4 more
doaj +1 more source
A Model to Bank’s Customer Experience Management for Improving Performance Indices [PDF]
کاوشهای مدیریت بازرگانی, 2021 This research proposes a new model for customer experience management and investigates the impact of customer experience management on improving the performance of one of the Iranian banks, mediated by customer satisfaction, loyalty and verbal ...
Karim Atashgar, Fateme Mirshafiei
doaj +1 more source
A framework for evaluating the customer wait experience [PDF]
Journal of Service Management, 2010 PurposeThe purpose of this paper is to propose and test a model which defines the psychological processes that mediate the relationship between perceived wait duration (PWD) and satisfaction. This model will provide a framework for evaluating the impact of situational and environmental variables in the servicescape on customer reaction to the wait ...
McGuire, Kelly A. +4 more
openaire +3 more sources
Customer Experience of Electronic Services in Information Technology Organizations Based on Digital Developments [PDF]
International Journal of Digital Content Management, 2022 Purpose: Customer experience management is one of the most important activities for managers who are trying to grow and develop to achieve a favorable competitive position. The purpose of this study is to evaluate the dimensions of customer experience in
Fatemeh Saeedi +2 more
doaj +1 more source
How can value co-creation be integrated into a customer experience evaluation?
European Management Journal, 2023 With the arrival of the service economy, businesses across different sectors have to rely increasingly on service design, with its focus on the viewpoints of customers and their experiences.
Hsin-Yun Lee, V. Grinevich, M. Chipulu
semanticscholar +1 more source
CUSTOMER EXPERIENCE AS AN IMPORTANT FACTOR IN EVALUATING TELECOMMUNICATIONS SERVICES
International Journal for Quality Research, 2023 The swiftness of approaching the customer and response to customer requests are becoming key parameters in the business of telecommunications companies. Here the focus of interest is placed on recognizing and then meeting customer needs in the shortest possible time.
Vuković, Dijana +2 more
openaire +1 more source
Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations [PDF]
مدیریت بازرگانی, 2020 Objective Customer experience is considered as a concept that can indicate the organizations performance in the current era. Creating an engaging experience is the distinctive feature for an organization and delivering a great experience is important in ...
Samaneh Rahimian +3 more
doaj +1 more source
Journal of Governance and Integrity, 2023 Researchers have shifted their focus to investigating the cognitive, emotional, and behavioural elements of the customer’s consumption experience following the application of a customer-centric approach by businesses in their operations.
Harniyati Hussin, Nabsiah Abdul Wahid
semanticscholar +1 more source
Applied Sciences, 2023 Customer satisfaction is a measure of the degree of satisfaction of customer experience. Among the three major operators in China, China Mobile plays an important role in the communication field.
Fei Zeng +4 more
doaj +1 more source