Results 101 to 110 of about 388 (123)

A Study on the Customer Experience Management (CEM) by Applying Walk-Through Audit (WtA); Focused on Hospitality Service Cases

2022
Hye Jung Kim, Myeong Sook Park, Jiin Hwang   +2 more
openaire   +1 more source

La sfida dei sistemi informativi per il Customer Experience Management (CEM) nelle banche

2008
La sfida dei sistemi informativi per il Customer Experience Management (CEM) nelle ...
openaire   +1 more source

Challenges of customer experience management in social commerce: an application of social network analysis

Internet Research, 2022
Mona Jami Pour, Mahnaz Hosseinzadeh
exaly  

Customer Experience Management (CEM).

2019
openaire   +2 more sources

Customer Experience Management (CEM). State-of-the-Art and Best Practices

2020
openaire   +1 more source

Measuring customer experience management and its impact on financial performance

European Journal of Marketing, 2021
Jason Q Zhang, Gérard A Athaíde
exaly  

Characterizing customer experience management in business markets

Journal of Business Research, 2020
Ornella Giuseppina Benedettini, Christian Kowalkowski   +1 more
exaly  

A Study on the Customer Experience Management (CEM) by Applying Walk-Through Audit (WtA); Focused on Hospitality Service Cases

Studies in Computational Intelligence, 2023
exaly  

A Study on the Mediating Effect of Customer Experience Management(CEM) Between SNS Marketing Characteristics and Customer Loyalty

Innovation Enterprise Research
Gyeong-jin Lee, Chun-sung Youn
openaire   +1 more source

A framework of customer experience management for hotel industry

International Journal of Contemporary Hospitality Management, 2021
exaly