Results 101 to 110 of about 12,684,931 (121)

Challenges of customer experience management in social commerce: an application of social network analysis

Internet Research, 2022
Mona Jami Pour, Mahnaz Hosseinzadeh
exaly  

A framework of customer experience management for hotel industry

International Journal of Contemporary Hospitality Management, 2021
Amir Manian
exaly  

Characterizing customer experience management in business markets

Journal of Business Research, 2020
Ornella Giuseppina BENEDETTINI, Christian Kowalkowski   +1 more
exaly  

A Study on the Customer Experience Management (CEM) by Applying Walk-Through Audit (WtA); Focused on Hospitality Service Cases

Studies in Computational Intelligence, 2023
exaly  

Measuring customer experience management and its impact on financial performance

European Journal of Marketing, 2021
Qiyu
exaly  

Customer experience management in hospitality: A literature synthesis, new understanding and research agenda

International Journal of Contemporary Hospitality Management, 2018
Elina Jaakkola, Jay Kandampully
exaly  

Enhancement of touchpoint interactions on customer experience management in the banking sector

International Journal of Electronic Customer Relationship Management, 2022
exaly  

Customer experience management: toward implementing an evolving marketing concept

Journal of the Academy of Marketing Science, 2015
Christian Homburg
exaly  

The Language of Marketplace Rituals: Implications for Customer Experience Management

Journal of Retailing, 2012
Atul Kulkarni
exaly