Results 111 to 120 of about 388 (123)
Some of the next articles are maybe not open access.
Customer experience management in hospitality
International Journal of Contemporary Hospitality Management, 2018Elina Jaakkola, Jay Kandampully
exaly
Enhancement of touchpoint interactions on customer experience management in the banking sector
International Journal of Electronic Customer Relationship Management, 2022exaly
Success of retail in India: the customer experience management scenario
International Journal of Electronic Marketing and Retailing, 2011Kamaladevi Baskaran
exaly
What Constitutes Customer Experience Management? Towards a Systematic Conceptualization of CEM
2015Jaakkola Elina, Terho Harri
openaire +1 more source
Customer experience management: toward implementing an evolving marketing concept
Journal of the Academy of Marketing Science, 2015Christian Homburg, Homburg Christian
exaly
The Language of Marketplace Rituals: Implications for Customer Experience Management
Journal of Retailing, 2012Atul Kulkarni
exaly
A critical review of research on customer experience management
International Journal of Contemporary Hospitality Management, 2016exaly