Results 171 to 180 of about 39,622 (214)

Predicting customer churn by integrating the effect of the customer contact network

Proceedings of 2010 IEEE International Conference on Service Operations and Logistics, and Informatics, 2010
Customer retention is one of the most important tasks for many enterprises. In order to retain customers, customer churn prediction is necessary. This paper investigates the effects of network attributes on the accuracy of predicting customer churn.
Xiaohang Zhang, Zhiyu Liu, Xuecheng Yang, Wenhua Shi, Qi Wang 0164   +4 more
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The future of e-commerce: integrate and customize

Computer, 1999
Internet technology allows companies to overcome many of the physical constraints that often prevent them from doing business in distant markets, which means that an e-commerce market is fundamentally global. Despite the increasing market reach, however, certain emerging trends fragment the Internet-enabled marketplace into countless niche markets.
Soon-Yong Choi, Andrew B. Whinston
openaire   +1 more source

ABB: Integrating the Customer

2013
Due to the increasing demand for battery energy storage systems, ABB set up a customer integration project to develop a prototype and new applications in cooperation with a pilot customer in a real-world environment. Project initiation, idea generation, idea pre-screening, idea substantiation, idea selection, and start of base design represent the main
Sandmeier Kahmen, Patricia, Korba, Petr
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A quasi-integrated custom ocular prosthesis

The Journal of Prosthetic Dentistry, 1974
Abstract A technique has been described for rendering better service to patients who have lost an eye from trauma or disease and who receive a quasi-integrated muscle cone implant at operation. By duplication of the Iowa conformer beforehand, with white acrylic resin, the conformer can be readily transformed into an ocular prosthesis in one day. This
D J, Moore, J S, Ostrowski, L M, King
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Customer Integration in Service Business Models

2013 46th Hawaii International Conference on System Sciences, 2013
Business models are a widely used concept to analyze existing and design new offerings. Applied in service environments, however, existing business model approaches are reaching their limits. Service specific aspects, like co-creation, are not taken into account. Based on the Business Model Ontology by Osterwalder, this paper discusses the impact of co-
Andreas Zolnowski, Tilo Böhmann
openaire   +1 more source

Integration of Customer Value into Revenue Management

2007
This paper studies how information related to the customer value can be incorporated into the decision on the acceptance of booking requests. Information requirements are derived from the shortcomings of transaction-oriented revenue management and sources of this information are identified in the booking process.
Tobias von Martens, Andreas Hilbert
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Classification of Customer Integration

2015
There is a wealth of different forms and concepts of customer integration. In order to provide a comprehensive overview of the possible characteristics, a classification system is being developed. The classification is based on existing categorization attempts, several concepts describing different forms of customer integration and the analysis of ...
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Virtual Worlds as Environments for Virtual Customer Integration

2012 45th Hawaii International Conference on System Sciences, 2012
Since companies have recognized that the integration of customers into processes of product innovation has become a critical factor for success, new concepts of virtual customer integration have been developed to investigate customer's needs and to identify customer-generated ideas.
Stieglitz, Stefan, Brockmann, Tobias
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Customization as a business strategy--a barrier to customer integration in product development?

Total Quality Management, 2002
Although it is evident that product development (PD) within most companies does not take place in a vacuum, little is known about the influence that other core company processes may have on the way PD activities are carried out. In the study presented in this paper, we focus on an analysis of the relationship between marketing strategies and the way ...
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Enterprise Customer Management: Integrating Corporate and Customer Information

2000
Relationship marketing is gaining more and more importance within many organizations as a means of increasing customer orientation and customer satisfaction. Customer relationships have to be managed continuously. It is therefore necessary for an organization to develop a common strategy for the management and use of all customer information ...
openaire   +1 more source