Results 181 to 190 of about 39,622 (214)

Quality of channel integration and customer loyalty in omnichannel retailing: The mediating role of customer engagement and relationship program receptiveness

Journal of Retailing and Consumer Services, 2021
Mengjia Gao
exaly  

Crafting the customer experience in omnichannel contexts: The role of channel integration

Journal of Business Research, 2021
Hua Fan, Wenqian Li
exaly  

On the Integration of Customer Lifetime Value into Revenue Management

2012
This paper provides insights into assessing customer relationships in a revenue management environment and depicts methodological problems that may arise in this context. For this purpose, we formulate a multi-period deterministic linear programing model, which accounts for customers’ future demand behavior being dependent on the provider’s previous ...
openaire   +1 more source

The green spillover effect of green customer integration: Does internal integration matter?

Corporate Social Responsibility and Environmental Management, 2020
Taiwen Feng
exaly  

Integrated Customer Service

2011
Whalen, Jack, Whalen, Marilyn
openaire   +2 more sources

Service integration in omnichannel retailing and its impact on customer experience

Journal of Retailing and Consumer Services, 2022
Sara Quach, Mojtaba Barari
exaly  

How to protect specific investments from opportunism: A moderated mediation model of customer integration and transformational leadership

International Journal of Production Economics, 2021
Kedi Wang, Baofeng Huo, Min Tian
exaly  

Customer satisfaction and vertical integration

The North American Journal of Economics and Finance
Maryna Murdock, Thanh Ngo, Nivine Richie
openaire   +1 more source

Linking green customer and supplier integration with green innovation performance: The role of internal integration

Business Strategy and the Environment, 2018
Longzheng Du, Taiwen Feng
exaly  

The effects of supply chain integration on customer satisfaction and financial performance: An organizational learning perspective

International Journal of Production Economics, 2013
Wantao Yu, Mark A Jacobs
exaly