Results 91 to 100 of about 21,503 (308)
Stakeholder orientation and organizational performance in an emerging market
, 2011 There has been research that studies Chinese firms’ stakeholder orientation but fails to identify Chinese firms’ specific stakeholder groups. In addition, little research in this line has been conducted so far to reflect recent Chinese constitutional ...
Xiaoqing Li (186909) +7 more
core
The Market Orientation and Customer Orientation Continuum: A Literature Review for Service Marketing [PDF]
, 2019 The purpose of this study is to disclose a drawback in the literature of the constructs of market orientation (MO) and customer orientation (CO). This flaw is indeed the lack of a systematic literature review of both concepts.
Morales, J., Ruiz-Alba, J.
core
Platform Business Model Innovation for Sustainability: A Framework for Industry 5.0 Integration
Business Strategy and the Environment, EarlyView.ABSTRACT A comprehensive framework is developed for adopting Platform Business Model Innovation (PBMI) to enhance sustainable performance in the Industry 5.0 (I5.0) era. While PBMI plays a growing role in corporate transformation, tensions persist between profit‐driven objectives and broader sustainability imperatives.
Mohamed Ashmel Mohamed Hashim +3 more
wiley +1 more source
The role of a Customer-Oriented Service Culture in influencing Customer Retention in the Hotel Industry. [PDF]
African Journal of Hospitality, Tourism and Leisure, 2017 The purpose of this study was to assess the influence of customer-oriented service culture on customer retention in the Hotel Industry in Rwanda. The study followed a mixed methods design comprising of descriptive, comparative and correlation research ...
Weru Joshua Ngacha +1 more
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigated whether superior environmental, social, and governance (ESG) practices enhance corporate value and market efficiency under various economic theories. Using a multi‐country panel of 31 economies from 2015 to 2022, we find that both ESG performance and disclosure improve intrinsic value and mitigate equity misvaluation ...
Xinyu Wang +5 more
wiley +1 more source
Transforming Procurement: The Dynamic Capabilities and Microfoundations to Buy Circular
Business Strategy and the Environment, EarlyView.ABSTRACT Circular Procurement (CP) integrates Circular Economy (CE) principles into purchasing decisions to close material loops and retain value across product life cycles. Yet, its adoption remains limited due to persistent barriers within procurement processes.
Francesco Cafforio, Ilaria Giannoccaro
wiley +1 more source
The Structural Equation Model of the Relationship between Job Stress, Psychological Well-Being, and Customer Orientation with the Mediating Role of Job Satisfaction among Maskan Bank Employees. [PDF]
Salāmat-i kār-i Īrān: Background and Aims: Customer orientation plays an important role in the success of organizations as one of the main strategies today. The existing models of customer orientation lack orientation in the psychological field, and this is not enough for ...
Ebrahim Heshmati, Keivan kakabraee
doaj
Jurnal Psikologi Undip, 2017 Affective commitment or emotional self-involvement in the organization was the willingness of employees to do their best for the organization benefit. The purpose of this study was to determine the relationship between affective commitment with customer ...
Endah Mujiasih
doaj +1 more source
Decision-making and customer orientation in the private banking service
, 2016 The goal of the research is to identify the main decision criteria of private bankers, and how these criteria are related to the level of customer orientation of service employees (COSE). Research questions 1.
Morales, J., Ruiz-Alba, J.
core
Digital Transformation for Eco‐Innovation: Evidence From Agriculture 4.0 Adoption in Wine Firms
Business Strategy and the Environment, EarlyView.ABSTRACT Firms face a fundamental strategic dilemma: how to align digital transformation with environmental sustainability while maintaining competitive advantage. Drawing on the eco‐innovation and green business strategy literature, this paper investigates how Agriculture 4.0 technologies act as enablers of sustainability strategies.
Alessandro Muscio +2 more
wiley +1 more source