Results 81 to 90 of about 344,808 (306)
Asia Marketing JournalThe study aimed to analyze jay-customer behavior's impact on service industry employees' job stress to understand the importance of personnel management.
Li Mei Liu, Seong Ho Lee, Jin Choi
doaj +1 more source
Effects of Customer Services Efficiency and Market Effectiveness on Dealer Performance [PDF]
Market orientation is positively associated with performance of dealers in terms of customer service quality, growth in sales and increase in market share.
Rajagopal
core
British Educational Research Journal, EarlyView.Abstract Academic misconduct appeal services have quietly emerged within China's education marketplace, with commercial agencies promoting themselves on social media to assist international students facing misconduct hearings. While existing research on academic integrity has emphasized prevention and detection, far less attention has been paid to what
Gengyan Tang +2 more
wiley +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Drawing on comparative institutional theory, we study the nature and magnitude of the effects of national environmental policies on corporate green innovation in developed versus emerging markets. Using a sample of 1831 listed firms in 34 countries from 2002 to 2020, we find that national environmental policies increase corporate green ...
Ivan Miroshnychenko +2 more
wiley +1 more source
The role of a Customer-Oriented Service Culture in influencing Customer Retention in the Hotel Industry. [PDF]
African Journal of Hospitality, Tourism and Leisure, 2017 The purpose of this study was to assess the influence of customer-oriented service culture on customer retention in the Hotel Industry in Rwanda. The study followed a mixed methods design comprising of descriptive, comparative and correlation research ...
Weru Joshua Ngacha +1 more
doaj
Jurnal Psikologi Undip, 2017 Affective commitment or emotional self-involvement in the organization was the willingness of employees to do their best for the organization benefit. The purpose of this study was to determine the relationship between affective commitment with customer ...
Endah Mujiasih
doaj +1 more source
Platform Business Model Innovation for Sustainability: A Framework for Industry 5.0 Integration
Business Strategy and the Environment, EarlyView.ABSTRACT A comprehensive framework is developed for adopting Platform Business Model Innovation (PBMI) to enhance sustainable performance in the Industry 5.0 (I5.0) era. While PBMI plays a growing role in corporate transformation, tensions persist between profit‐driven objectives and broader sustainability imperatives.
Mohamed Ashmel Mohamed Hashim +3 more
wiley +1 more source
Market Orientation, Innovativeness, and Performance of Food Companies [PDF]
Food processors have seen escalating levels of competition over the past three decades. An underlying objective of this research is to gain a greater understanding of how food companies thrive in the face of this increased competition.
Dibrell, Charles Clay +2 more
core +1 more source
Service strategy transition : product and service offerings in medical devices [PDF]
, 2013 This study explores how, by undertaking customer-oriented service analysis, a company follows a non-linear approach to product-service provision which is contrary to the approach advocated in the servitisation literature.
Angelis, Jannis +2 more
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The 'right' person for the job: The aesthetics of labor within the events industry [PDF]
, 2013 The events industry is an underresearched section of the service sector and can be usefully understood as a “customer-orientated bureaucracy“ (Korczynski, 2002).
Dashper, KL
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