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Research of Customer Perceived Value on eStores
2010 International Conference on E-Business and E-Government, 2010Customer perceived value is the crucial basis for customers to choose which eStore to purchase goods. To enhance customer perceived value is an important approach for eStores to construct their competitive advantages. The factors influencing customer perceived value are often not quantified, however they can be prioritized by AHP Method so that eStores
Ren Lingyu, Zhang Ying
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International Journal of Hospitality Management, 2022
Reham Touni +3 more
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Reham Touni +3 more
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Impact of employee job satisfaction and commitment on customer perceived value
, 2019The purpose of this paper is to analyse the impact of employee job satisfaction and affective commitment as perceived by customers on customer perceived value, more specifically its benefits dimensions.,A total of 652 panellists from a large Canadian ...
Hanen Charni, Isabelle Brun, Line Ricard
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Customer Perceived Values and Consumer Decisions
2014Building on findings from previous research on dimensions of Consumer Perceived Values (CPVs), an Integrated Consumer Perceived Value Model comprising utilitarian, hedonic, and social values is proposed to explain observed consumer decisions (viz. purchase or do not purchase), and to provide new frontiers for consumer behaviour research.
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Customer Perceived Value of Frequent Flyer Programmes
2016This chapter aims to examine Chinese air passengers' perceived value of the Frequent Flyer Programme (FFP), and its impact on passenger loyalty. The study develops and tests a conceptual model of three dimensions of FFP value (economic, emotional, and social), and passenger loyalty toward FFP (programme loyalty) and the airline (brand loyalty) with a ...
Zhibin Lin +3 more
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User-Generated Content and Perceived Customer Value
2016The Internet has transformed social communications and social behaviours. Technology-aided interpersonal interactions have replaced traditional ‘face-to-face' affiliations. The purpose of this chapter is to examine the effect of user-generated content on perceived customer value.
Wilson Ozuem +2 more
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Customer Perceived Value Accounting
Controlling, 2004Regina Schröder, Friederike Wall
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Empirische Validierung des Customer Perceived Value Accountings
2011In dieser zweiten Studie soll nun die Validitat des CPVAs empirisch uberpruft werden. Dieses geschieht wieder anhand eines Vergleichs der mit dem CPVA erhobenen Zahlungsbereitschaften mit den Zahlungsbereitschaften aus der Conjoint Analyse. Hierbei dient jetzt die Conjoint Analyse als Vergleichsinstrument, wobei davon ausgegangen wird, dass die ...
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