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Customer Loyalty and Retention
2018
openaire
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(10.4324/9781351214346-9)
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Managing the customer lifecycle: customer retention and development
2004
openaire
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(10.4324/9780080472430-16)
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Managing the customer lifecycle: customer retention and development
2008
openaire
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(10.4324/9780080949611-16)
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customer satisfaction
service quality
8. economic growth
12. responsible consumption
customer loyalty
1. no poverty
satisfaction
9. industry and infrastructure
business
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