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Aktifitas Customer Relationship Management melalui Customer Retention [PDF]

, 2019
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Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

International Journal of Information Management, 2020
Ali Abdallah Alalwan
exaly  

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Journal of Business Research, 2021
Lara Penco
exaly  

Haspa Quality — from Customer Satisfaction to Customer Retention

2008
Throughout the 1990’s, the importance of quality management has increased for organizations and has by now become one of the cornerstones of company policies. Nowadays, customers have specific expectations with regard to the quality of the service they receive. Especially in relation to the competition, this makes on-going improvements necessary.
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Customer Retention Strategies

Services Marketing Quarterly, 2001
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Understanding Customer Experience Throughout the Customer Journey

Journal of Marketing, 2016
Peter C Verhoef
exaly  

Conceptualization of omnichannel customer experience and its impact on shopping intention: A mixed-method approach

International Journal of Information Management, 2020
Si Shi, Yi Wang
exaly  

Customer Retention

2000
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Service and Customer Retention

2023
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Customer Engagement

Journal of Service Research, 2011
Roderick J Brodie, Linda D Hollebeek
exaly