Results 111 to 120 of about 122,104 (309)
Wacana: Jurnal Sosial dan HumanioraThis study aims to identify and analyze the influence of shopping experience and perceived value on customer satisfaction at Laskar Buah Store in Bojonegoro, as well as to analyze the direct and indirect effects of shopping experience, perceived value ...
M. Ugid Subowo Ugid +2 more
doaj +1 more source
Vztah spokojenosti zákazníka a výkonnosti podniku [PDF]
Trendy v podnikání, 2017 The topic of this paper is the performance of the enterprise in the context of customer satisfaction. The aim of the article is to identify and analyze of the relationship between the performance of the enterprise, represented by the selected financial ...
Petr Suchánek, Mária Králová
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT The critical role of small and medium‐sized enterprises (SMEs) in driving economic growth through employment generation and innovation cannot go unseen, especially the efforts of small firms in promoting sustainable entrepreneurship. With more market and consumer focus on sustainability and the shift toward eco‐friendly products, SMEs can ...
Nasser Hadi Alajmi
wiley +1 more source
An empirical analysis of after sales service and customer satisfaction [PDF]
In today’s ever changing competitive environment, business cannot survive unless they satisfy their customers. The delivery of after sales service by a company is critical in satisfying customer needs and perceptions. In order to have quality after sales
Nazim HUSSAIN +2 more
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Internalization of Management Systems and Eco‐Product Innovation: The More the Better?
Business Strategy and the Environment, EarlyView.ABSTRACT Environmental challenges demand urgent and strategic responses from firms. Eco‐product innovation (EPI) is a key approach to reducing environmental impact while preserving competitiveness. This research analyses the relationship between EPI and the internalization of management system (MS) certifications, focusing on ISO 9001, ISO 14001, and ...
Alfonso Hernandez‐Vivanco +2 more
wiley +1 more source
The Competitive Causes and Consequences of Customer Satisfaction
We conduct two studies to test three hypotheses: (1) Competition increases a firm's customer satisfaction; (2) Rivals' customer satisfaction increases a firm's customer satisfaction; (3) Rivals' customer satisfaction reduces a firm's sales. First, we use
Simon, Daniel H., Gomez, Miguel I.
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Bridging the gap between service provision and customer expectation
, 2009 Purpose: The purpose of this paper is to serve as a reminder to all managers that they must understand their customers, from the customers’ perspective, and not make assumptions about customer needs.
McKnight, S, Susan McKnight
core +1 more source
Jurnal IPTA, 2017 ith loyalty and high power of buying. Research impact of brand image and guest satisfaction on customer loyalty is important to do in order to obtain an explanation of the relationship between brand image and customer satisfaction on customer loyalty ...
Ardilla Nathaurisia +2 more
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT Circular economy (CE) is increasingly adopted by the manufacturing industry to decouple economic growth from environmental impacts by optimizing resource use and minimizing waste generation. Nevertheless, circular manufacturing often triggers systemic responses that diminish or offset their potential environmental gains, resulting in the so ...
Mariantonietta Ferrante +2 more
wiley +1 more source
Measuring the effect of customer relationship management (CRM) components on the non financial performance of commercial banks: Egypt case [PDF]
, 2012 This paper presents customer relationship management (CRM) components as applied on the Egyptian Commercial Banks, examined from the bankers' point of view.
Tantawy, P +3 more
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