Results 81 to 90 of about 627,485 (303)
ENHANCING CUSTOMER RETENTION: THE ROLE OF CUSTOMER SATISFACTION AND DELIGHT IN THE AUTHORIZED AUTOMOTIVE AFTER-SALES SERVICE SECTOR [PDF]
Journal of Applied Structural Equation ModelingThis study examines the influence of utilitarian and hedonic experiences, customer engagement, and customer value anticipation on customer retention in the authorized automotive after-sales service sector, using customer satisfaction and customer delight
Choi-Meng Leong +5 more
doaj +1 more source
Assessing Customers Satisfaction through Customer Satisfaction Portfolio
Srusti Management Review, 2012 Sustained growth of service business hugely depends upon the level of satisfaction of its customers. Indian Banking Industry is no exception to this phenomenon. After Liberalisation of Indian Banking Industry, many New Private Sector Banks (NPSBs) changed their forms and became proactive. Their activity changed the market dynamics of the industry.
openaire +1 more source
The Relationship Between Service Quality and Customer Satisfaction in the Telecommunication Industry: Evidence From Nigeria [PDF]
This study investigates the relationship between service quality and customer satisfaction in the telecommunication industry with a focus on Mobile Telecommunication Network (MTN) Nigeria. A total of 230 respondents participated in the study.
Olu Ojo
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Switching Cost and Customers Loyalty in the Mobile Phone Market:the Nigerian Experience [PDF]
, 2010 Switching cost is one of the most discussed contemporary issues in marketing in attempt to explain consumer behaviour. The present research studied switching cost and its relationships with customer retention, loyalty and satisfaction in the Nigerian ...
Abiodun, A. J., Oyeniyi, Omotayo
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Anatomical Sciences Education, EarlyView.Abstract According to Nietzsche, “In every real [adult], a child is hidden that wants to play.” In everyday life, playfulness and competition can make routine or dull tasks more engaging and can offer educators opportunities to engage a learner in a more entertaining or interactive manner.
Judi Laprade
wiley +1 more source
Pengaruh Strategi Differensiasi Terhadap Kepuasan Pelanggan Pada Jasa Karaoke Inul Vizta Palembang [PDF]
, 2012 This study tried to analyze the influence of differentiation strategy on customer satisfaction in karaoke services Inul Vizta in the city of Palembang. The population in this study is the customer who use the services of karaoke Inul Vizta Palembang and ...
., Andry
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Journal of the Association for Information Science and Technology, EarlyView.Abstract Context‐centric proactive information delivery (PID) is a relatively underexplored domain within recommender systems (RS) aimed at enhancing Knowledge Workers' productivity by proactively providing relevant information during digital tasks.
Mahta Bakhshizadeh +4 more
wiley +1 more source
Regional Shopping Objectives in British Grocery Retail Transactions Using Segmented Topic Models
Applied Stochastic Models in Business and Industry, EarlyView.ABSTRACT Understanding the customer behaviours behind transactional data has high commercial value in the grocery retail industry. Customers generate millions of transactions every day, choosing and buying products to satisfy specific shopping needs.
Mariflor Vega Carrasco +4 more
wiley +1 more source
Journal of Management Small and Medium Enterprises (SME's)Customer loyalty is formed from a feeling of satisfaction with the services provided by employees or officers who are in a position to provide excellent service to every customer who visits. Satisfaction can be felt if someone experiences more than they
Yesica Theresia Santoso +2 more
doaj +1 more source
Effects of Switching Barriers on Satisfaction, Repurchase Intentions and Attitudinal Loyalty [PDF]
The positive effect of customer satisfaction on repurchase intentions and attitudinal loyalty has been shown in numerous studies. The effect of switching barriers on these variables, however, has been subject to much less attention from researchers.
Julander, Claes-Robert +1 more
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