Results 81 to 90 of about 122,104 (309)
Retail positioning through customer satisfaction: an alternative explanation to the resource-based view [PDF]
, 2013 Through exploring factors influencing effective retail positioning strategies in an emerging market environment, this paper challenges the role of isolation mechanism and heterogeneous idiosyncrasy argued by the resource-based view theory.
Zhang, T +8 more
core +1 more source
Between public service and market: Portraying the bifront university in a platformized world
British Educational Research Journal, EarlyView.Abstract This paper contributes to the international debate on the changes affecting recruitment and orientation processes toward higher education. Based on qualitative research involving 19 Italian public universities, the study analyses the transformations in communication, recruitment and orientation activities within platformization and increasing ...
Marco Pitzalis +2 more
wiley +1 more source
Library decision making informed by customer values [PDF]
, 2010 “Customer value” is a much used and, in a number of cases, a misunderstood term, with emphasis placed on a priori categories of what provides value for the customer, rather than an effort to understand value from a customer perspective.
McKnight, S, McKnight, Susan
core +1 more source
Binus Business Review, 2016 The research was conducted at Laboratory Installation RSPI of Prof. Dr. Sulianti Saroso (RSPI-SS). Unit of analysis was patients of Medical Check Up in Laboratory Installation of RSPI-SS which is located in Sunter, North Jakarta.
Netty Laura
doaj +1 more source
, 2021 Customer satisfaction is an enticing field for research and study. In today's marketing, customer satisfaction is a decisive premise. It is regarded as the essential marketing indicator in countless firms, given the fact that it is a primary predictor of consumer retention and business results.
openaire +2 more sources
Is the well‐known phrase ‘small is beautiful’ true of small transnational education institutions?
British Educational Research Journal, EarlyView.Abstract The purpose of this research is to consider the potential attractiveness of operating a small international branch campus (IBC). Drawing upon resource‐based and legitimacy theories, we examine the strengths, weaknesses, opportunities and threats associated with the business model that is based on having a small institution size.
Stephen Wilkins, Joe Hazzam
wiley +1 more source
CONSTITUENT DIMENSIONS OF CUSTOMER SATISFACTION: A STUDY OF NATIONALISED AND PRIVATE BANKS [PDF]
Satisfaction of the customers is invaluable asset for the modern organizations, providing unmatched competitive edge. It helps in building long-term relationship as well as brand equity. The best approach to customer retention is to deliver high level of
Jitendra Kumar Mishra,
core
A THOROUGH LITERATURE REVIEW OF CUSTOMER SATISFACTION DEFINITION, FACTORS AFFECTING CUSTOMER SATISFACTION AND MEASURING CUSTOMER SATISFACTION. [PDF]
International Journal of Advanced Research, 2019 Customer satisfaction (CS) has attracted serious research attention in the recent past year. Customer satisfaction is now for all companies the primary criterion for the assessment of their relationship with the market, a permanent object of their operating policies and an important element for the reinforcement of company reputation, as well as a ...
openaire +2 more sources
British Educational Research Journal, EarlyView.Abstract Alongside the growing teacher supply crisis, there are widespread concerns about the mental health and well‐being of teachers, leading to a growing interest in the concept of teacher resilience. In this article, we investigate the possibilities for promoting teacher resilience at the school level using a novel participatory approach. We report
Steph Ainsworth +3 more
wiley +1 more source
Journal of Management Small and Medium Enterprises (SME's)Customer loyalty is formed from a feeling of satisfaction with the services provided by employees or officers who are in a position to provide excellent service to every customer who visits. Satisfaction can be felt if someone experiences more than they
Yesica Theresia Santoso +2 more
doaj +1 more source