Results 221 to 230 of about 46,681 (250)

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya M Johnson   +2 more
exaly  

Customer service

JAAPA
openaire   +2 more sources

Antecedents to Customer Expectations for Service Recovery

Journal of the Academy of Marketing Science, 1994
Scott W Kelley
exaly  

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Journal of Service Research, 2017
Jin Ho Jung, Jaewon J Yoo, Todd J Arnold
exaly  

Customer Service

SSRN Electronic Journal, 2012
openaire   +1 more source

The influence of brand experience and service quality on customer engagement

Journal of Retailing and Consumer Services, 2019
Catherine Prentice, Xuequn Wang, Sandra Maria Correia Loureiro   +2 more
exaly  

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin
exaly  

Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate

Journal of Service Management, 2020
Todd J Bacile
exaly  

Perceived Service Quality and Customer Trust

Journal of Service Research, 2008
Andreas B Eisingerich, Simon J Bell
exaly  

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Information Systems Frontiers, 2004
Yonggui Wang, Yongheng Yang
exaly