Results 241 to 250 of about 6,235,419 (306)
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Can AI chatbots help retain customers? Impact of AI service quality on customer loyalty
Internet Research, 2023PurposeThis study investigates whether and how the service quality of artificial intelligence (AI) chatbots affects customer loyalty to an organization.Design/methodology/approachBased on the sequential chain model of service quality loyalty, this study ...
Qian Chen +3 more
semanticscholar +1 more source
Voice assistants in hospitality: using artificial intelligence for customer service
Journal of Hospitality and Tourism Technology, 2021Purpose Voice assistants (VAs) empower human–computer interactions by recognising human speech and implementing commands pronounced by users. This paper aims to investigate VA-enabled interactions between hotels and guests in the hospitality context ...
Dimitrios Buhalis, Iuliia Moldavska
semanticscholar +1 more source
Proceedings of the 41st annual ACM SIGUCCS conference on User services, 2013
Technology changes on a more frequent basis than ever before, but what is often overlooked is how customer service demands are changing along with it. In Iowa, we've seen that, as the customers needs change, so does the expectation of support. In the not so distant past, we worked with customers who wanted us to "do it for them," however, the newer ...
Ashley Weese, Dana Peiffer
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Technology changes on a more frequent basis than ever before, but what is often overlooked is how customer service demands are changing along with it. In Iowa, we've seen that, as the customers needs change, so does the expectation of support. In the not so distant past, we worked with customers who wanted us to "do it for them," however, the newer ...
Ashley Weese, Dana Peiffer
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Corruption in the customs service
Proceedings of the 2nd International Conference on E-commerce, E-Business and E-Government, 2018Economic well-being of any country is one of the main foundations of any developing or developed nation. The openness to trade with other nations plays a very significant role in strengthening the economy of a country. This happens through two-way flow of resources to augment or complement each other's basic needs.
Tigran Badalyan +3 more
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A curriculum customization service
Proceedings of the 9th ACM/IEEE-CS joint conference on Digital libraries, 2009We demonstrate a prototype Curriculum Customization Service designed and developed with significant teacher input. This prototype illustrates a model for embedding digital library resources into mainstream classroom use. A 10 week pilot study suggests that this Service can increase teachers' use of digital library resources in their class, and ...
Tamara Sumner +3 more
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Customer privacy versus customer service
Information Security Technical Report, 1997Abstract This article gives a financial services perspective on data protection legislation from an information security point of view, and discusses the balance between customer privacy and customer service.
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Chatbot e-service and customer satisfaction regarding luxury brands
, 2020This study was undertaken to analyze whether luxury fashion retail brands can adhere to their core essence of providing personalized care through e-services rather than through traditional face-to-face interactions, particularly through Chatbot, an ...
Minjee Chung +3 more
semanticscholar +1 more source
The Journal of Emergency Medicine, 1998
This essay examines the nature of service in medicine and the relationship between service and profit. "Customer service medicine" is identified with the interrelated views that 1) profit is or ought to be healthcare's fundamental concern and 2) the quality of medical service corresponds to the degree to which it produces a feeling of approval in ...
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This essay examines the nature of service in medicine and the relationship between service and profit. "Customer service medicine" is identified with the interrelated views that 1) profit is or ought to be healthcare's fundamental concern and 2) the quality of medical service corresponds to the degree to which it produces a feeling of approval in ...
openaire +2 more sources
Proceedings of the 33rd annual ACM SIGUCCS conference on User services, 2005
The Information Technology structure and offerings at the University of Rochester are broad and complex, especially to our customers who only see bits and pieces of the whole. The ITS Center was formed as part of an effort to provide a more focused "face" to our customers.
Alfred Padeletti +2 more
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The Information Technology structure and offerings at the University of Rochester are broad and complex, especially to our customers who only see bits and pieces of the whole. The ITS Center was formed as part of an effort to provide a more focused "face" to our customers.
Alfred Padeletti +2 more
openaire +1 more source
Journal of Service Management, 2013
Purpose – Customer activity in service has mainly been understood within the boundaries of interactions with service providers. This paper goes beyond this view to focus on the customer's independent activity, of which interaction is only a part.
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Purpose – Customer activity in service has mainly been understood within the boundaries of interactions with service providers. This paper goes beyond this view to focus on the customer's independent activity, of which interaction is only a part.
openaire +1 more source