Results 251 to 260 of about 6,235,419 (306)
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Asia Pacific Journal of Marketing and Logistics, 2020
PurposeThe purpose of this study is to examine the effect of service authenticity, customer participation (CP) and customer-perceived service climate on customers' service evaluation within the context of smartphone repair services in South Korea. A conceptual model, including customer-perceived service climate, service authenticity, CP, service value ...
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PurposeThe purpose of this study is to examine the effect of service authenticity, customer participation (CP) and customer-perceived service climate on customers' service evaluation within the context of smartphone repair services in South Korea. A conceptual model, including customer-perceived service climate, service authenticity, CP, service value ...
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Internet banking service quality, e-customer satisfaction and loyalty: the modified e-SERVQUAL model
The TQM Journal, 2020PurposeThis study explores the service quality dimensions in Internet banking and their impact on e-customer’s satisfaction and e-customer’s loyalty.
S. Raza +3 more
semanticscholar +1 more source
Veterinary Record, 2015
Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
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Zoe Paget is the customer services manager at YourVets. Her role includes managing the company's call centre, social media marketing, working with the marketing department to develop customer care initiatives and reporting service levels to the company's ...
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Customer service well-being: scale development and validation
Service Industries Journal, 2020Both researchers and practitioners increasingly recognize well-being of customers as a desirable outcome for business. However, in service science, a scale for measuring well-being in the service context, characterized by customer-employee interaction ...
Mareike Falter, Karsten Hadwich
semanticscholar +1 more source
Robotics for Customer Service: A Useful Complement or an Ultimate Substitute?
Journal of services research, 2019We propose a conceptual framework that includes the antecedents and consequences of firms’ adopting and integrating robotics into their customer service operations.
Li Xiao, Vinay Kumar
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AI-Powered Customer Service: Does it Optimize Customer Experience?
2020 8th International Conference on Reliability, Infocom Technologies and Optimization (Trends and Future Directions) (ICRITO), 2020Industrial Revolution 4.0 has created digital waves in the way organizations and customers transact businesses. Retaining customers through enhanced customer experience is the fundamental objectives of businesses.
Shahzia Khan, Mubeena Iqbal
semanticscholar +1 more source
2020
Customer service focuses on solving problems for the customers to the satisfactory level. It provides the customer with the right information at the right time through all stages of the consumer decision journey. Covering all stages from consideration to the purchase and finally forming the overall customer experience.
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Customer service focuses on solving problems for the customers to the satisfactory level. It provides the customer with the right information at the right time through all stages of the consumer decision journey. Covering all stages from consideration to the purchase and finally forming the overall customer experience.
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Nursing Management (Springhouse), 1997
Fierce competition in the subacute care environment makes customer service orientation essential. Four steps help to achieve quality customer service are: (1) institute core values; (2) identify your customers; (3) understand human resources; and (4) establish an efficient system.
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Fierce competition in the subacute care environment makes customer service orientation essential. Four steps help to achieve quality customer service are: (1) institute core values; (2) identify your customers; (3) understand human resources; and (4) establish an efficient system.
openaire +2 more sources
“Untact”: a new customer service strategy in the digital age
Service Business: An International Journal, 2019The Industry 4.0 era has brought a shift in consumers’ purchasing behaviors from traditional retailing to online and/or mobile channels, triggered by advanced digital technologies and an easy access to the global market.
Sang M. Lee, DonHee Lee
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Chatbots for customer service: user experience and motivation
International Conference on Conversational User Interfaces, 2019Companies are increasingly using chatbots to provide customer service. Despite this trend, little in-depth research has been conducted on user experience and user motivation for this important application area of conversational interfaces.
Asbjørn Følstad, Marita Skjuve
semanticscholar +1 more source