Results 231 to 240 of about 46,681 (250)

The Nature and Determinants of Customer Expectations of Service

Journal of the Academy of Marketing Science, 1993
Valarie A Zeithaml, A Parasuraman
exaly  

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

Customer Service

2011
Markus Groth, Robyn E. Goodwin
openaire   +2 more sources

Creating customer loyalty through service customization

European Journal of Marketing, 2012
Pedro S Coelho, Jörg Henseler
exaly  

The impact of e-service quality and customer satisfaction on customer behavior in online shopping

Heliyon, 2019
Paulo Rita, Tiago Oliveira, Almira Farisa   +2 more
exaly  

Customer Service

2018
openaire   +1 more source

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Tourism Management, 2017
Gabriele Piccoli, Tsz-Wai Lui, Bettina Grün   +2 more
exaly  

Effect of Customer Participation on Service Outcomes

Journal of Service Research, 2015
Beibei Dong, Shaoming Zou
exaly  

Service loyalty

European Journal of Marketing, 2002
Albert Caruana
exaly