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Quality of Customs Services as an Indicator of Customer Orientation of the Customs Service of Russia
Customs affairsThis article provides a comprehensive study of the quality of customs services as a key indicator of customer focus of the Russian customs service. The article examines the importance and significance of high quality services in ensuring effective interaction between customs authorities and participants in foreign economic activity, which helps to ...
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Marketing Intelligence & Planning, 1990
The importance of customer service to organisations of all kinds, whether in the public or private sector, is now acknowledged. But the definition is frequently too narrow. Good service starts before a transaction takes place and goes on after its completion, including the market research pre‐ordering climate; the buying/ordering process; the period ...
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The importance of customer service to organisations of all kinds, whether in the public or private sector, is now acknowledged. But the definition is frequently too narrow. Good service starts before a transaction takes place and goes on after its completion, including the market research pre‐ordering climate; the buying/ordering process; the period ...
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The effect of implementing chatbot customer service on stock returns: an event study analysis
Journal of the Academy of Marketing Science, 2022Darima Fotheringham, Michael A. Wiles
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Servant leadership and proactive customer service performance
International Journal of Contemporary Hospitality Management, 2019Purpose The purpose of this study is to investigate the influence of servant leadership on hospitality employees’ proactive customer service performance (PCSP) by focusing on the sequential mediating roles of harmonious passion and customer orientation ...
Yijiao Ye, Yijing Lyu, Yanzhen He
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Cognitive Chatbot for Personalised Contextual Customer Service: Behind the Scene and beyond the Hype
Information Systems Frontiers, 2021Rajat Kumar Behera, P. Bala, Arghya Ray
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2016
Customer Experience Management is a strategy that focuses the operations and processes of a business around the needs of the customers. Retailing is a huge industry (45% of the U.S. economy and the largest employer) that has consistently been an incubator for new business concepts.
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Customer Experience Management is a strategy that focuses the operations and processes of a business around the needs of the customers. Retailing is a huge industry (45% of the U.S. economy and the largest employer) that has consistently been an incubator for new business concepts.
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Journal of Library Administration, 1993
Le concept de client est un point central de la philosophie du managment total de la qualite (TQM). Cependant ce concept et celui de service au client sont controverses dans le milieu des bibliotheques. Cette barriere terminologique peut entraver cette approche qui devrait permettre l'amelioration du service et l'accroissement de la satisfaction de l ...
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Le concept de client est un point central de la philosophie du managment total de la qualite (TQM). Cependant ce concept et celui de service au client sont controverses dans le milieu des bibliotheques. Cette barriere terminologique peut entraver cette approche qui devrait permettre l'amelioration du service et l'accroissement de la satisfaction de l ...
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Relationships between Service Quality, Brand Image, Customer Satisfaction, and Customer Loyalty
, 2021S. Dam, Tri Cuong Dam
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Services and customers equipment
IEEE Communications Magazine, 1987John M. Griffiths, Sadahiko Kano
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