Results 281 to 290 of about 189,640 (307)

Customer service

2017
Jahangir Moini, Morvarid Moini
openaire   +2 more sources

Perceived Service Quality and Customer Trust

Journal of Service Research, 2008
Andreas B Eisingerich, Simon J Bell
exaly  

Digital customer service and customer-to-customer interactions: investigating the effect of online incivility on customer perceived service climate

Journal of Service Management, 2020
Todd J Bacile
exaly  

An Integrated Framework for Service Quality, Customer Value, Satisfaction: Evidence from China's Telecommunication Industry

Information Systems Frontiers, 2004
Yonggui Wang, Hing-Po Lo, Yongheng Yang   +2 more
exaly  

The Nature and Determinants of Customer Expectations of Service

Journal of the Academy of Marketing Science, 1993
Valarie A Zeithaml, Leonard L Berry, A Parasuraman   +2 more
exaly  

The relationships among service quality, perceived value, customer satisfaction, and post-purchase intention in mobile value-added services

Computers in Human Behavior, 2009
Ying-Feng Kuo, Wei-Jaw Deng
exaly  

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Journal of Retailing and Consumer Services, 2017
Murali Sambasivan
exaly  

Customer Service

2004
openaire   +2 more sources

The impact of e-service quality and customer satisfaction on customer behavior in online shopping

Heliyon, 2019
Paulo Rita, Tiago Oliveira, Almira Farisa   +2 more
exaly  

Creating customer loyalty through service customization

European Journal of Marketing, 2012
Pedro S Coelho, Jörg Henseler
exaly