Results 281 to 290 of about 6,235,419 (306)

Customer orientation of service employees

Journal of Service Management, 2004
Thorsten Hennig-Thurau
exaly  

A Model of Customer Satisfaction with Service Encounters Involving Failure and Recovery

, 1999
Amy K. Smith, Ruth N. Bolton, Janet Wagner   +2 more
semanticscholar   +1 more source

The influence of brand experience and service quality on customer engagement

Journal of Retailing and Consumer Services, 2019
Sandra Maria Correia Loureiro, Xuequn Wang, Catherine Prentice   +2 more
exaly  

Creating customer loyalty through service customization

European Journal of Marketing, 2012
Jörg Henseler, Pedro S Coelho
exaly  

Customer Service

2007
Richard Germain, Wayne Whitworth
openaire   +2 more sources

The impact of IT-enabled customer service systems on service personalization, customer service perceptions, and hotel performance

Tourism Management, 2017
Gabriele Piccoli, Bettina Grün, Tsz-Wai Lui   +2 more
exaly  

Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing

, 1998
Stephen S. Tax, Stephen W. Brown, Murali Chandrashekaran   +2 more
semanticscholar   +1 more source

Service quality, customer satisfaction, and customer value: A holistic perspective

International Journal of Hospitality Management, 1999
Haemoon Oh
exaly  

The Impact of Chatbots on Customer Service Performance

International Conference on Applied Human Factors and Ergonomics, 2020
Alexander Rossmann, A. Zimmermann, D. Hertweck   +2 more
semanticscholar   +1 more source

Customer experience modeling: from customer experience to service design

Journal of Service Management, 2012
Nuno Jardim Nunes, Raymond P Fisk, Lia Patricio   +2 more
exaly