Results 271 to 280 of about 6,235,419 (306)
Some of the next articles are maybe not open access.
1989
Customer service is the ability to fill customer orders for products or services accurately and expeditiously, delivering them at the time and in the condition needed to meet customer requirements for marketing, manufacturing or other uses or applications—at a price that is competitive or consistent with customer expectations.
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Customer service is the ability to fill customer orders for products or services accurately and expeditiously, delivering them at the time and in the condition needed to meet customer requirements for marketing, manufacturing or other uses or applications—at a price that is competitive or consistent with customer expectations.
openaire +1 more source
Delivering quality service : balancing customer perceptions and expectations
, 1990V. Zeithaml, A. Parasuraman, L. Berry
semanticscholar +1 more source
Understanding the user satisfaction and loyalty of customer service chatbots
Journal of Retailing and Consumer Services, 2023Chin Lung Hsu, Judy Chuan-Chuan Lin
exaly
The journey from customer participation in service failure to co-creation in service recovery
Journal of Retailing and Consumer Services, 2020Shuqin Wei
exaly
The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience
Annual Review of Organizational Psychology and Organizational Behavior, 2019Helena Nguyen +2 more
exaly
Antecedents to Customer Expectations for Service Recovery
Journal of the Academy of Marketing Science, 1994Scott W Kelley
exaly