Results 271 to 280 of about 189,640 (307)

The effects of service quality, perceived value and trust in home delivery service personnel on customer satisfaction: Evidence from a developing country

Journal of Retailing and Consumer Services, 2021
Md Uzir Hossain Uzir, Hussam Al Halbusi, Ramayah Thurasamy   +2 more
exaly  

The journey from customer participation in service failure to co-creation in service recovery

Journal of Retailing and Consumer Services, 2020
Shuqin Wei
exaly  

The Moment of Truth: A Review, Synthesis, and Research Agenda for the Customer Service Experience

Annual Review of Organizational Psychology and Organizational Behavior, 2019
Markus Groth, Helena Nguyen, Anya Johnson   +2 more
exaly  

Customer service

JAAPA
openaire   +2 more sources

Antecedents to Customer Expectations for Service Recovery

Journal of the Academy of Marketing Science, 1994
Scott W Kelley
exaly  

Customer Service

2007
Richard Germain, Wayne Whitworth
openaire   +2 more sources

Service Climate as a Moderator of the Effects of Customer-to-Customer Interactions on Customer Support and Service Quality

Journal of Service Research, 2017
Jin Ho Jung, Jaewon Yoo, Todd J Arnold
exaly  

Customer service

Nursing Standard, 2003
openaire   +2 more sources

The influence of brand experience and service quality on customer engagement

Journal of Retailing and Consumer Services, 2019
Catherine Prentice, Xuequn Wang, Sandra Maria Correia Loureiro   +2 more
exaly  

The relationship of service failure severity, service recovery justice and perceived switching costs with customer loyalty in the context of e-tailing

International Journal of Information Management, 2011
Yi-Shun Wang, Hsin-Hui Lin, Yu-Yin Wang   +2 more
exaly