Results 81 to 90 of about 189,640 (307)
Product-Service Systems – From Customer Needs to Requirements in Early Development Phases [PDF]
, 2009 Organised by: Cranfield UniversityFramed by Product-Service Systems (PSS), this paper discuss how needs and requirements are applied in early phases. In product development literature these and closely related terms are mixed, and a focus on gathering ...
Larsson, T. C. +3 more
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The Role of Customer Perceived Value, Brand Trust and Service Personalization in Shaping Customer Loyalty [PDF]
International Journal of Management, Accounting and EconomicsThis study investigated factors influencing customer loyalty in three-star hotels in Dodoma City, focusing on customer perceived value, brand trust, and service personalization.
Mwanamkuu Maghembe, Chacha Magasi
doaj +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT The Aboriginal and Torres Strait Islander people of Australia require culturally responsive services. The Australian government has committed to establishing strategies to increase the size of the Aboriginal and Torres Strait Islander disability workforce; however, there is scant research on the factors influencing retention.
J. Gwynn +9 more
wiley +1 more source
Customer evaluations of after-sales service contact modes: An empirical analysis of national culture�s consequences [PDF]
customer, service, culture ...
Wetzels, M. +3 more
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Australian Journal of Social Issues, EarlyView.ABSTRACT While Australia's National Disability Insurance Scheme (NDIS) was founded on principles of choice and control, for people with significant mental health challenges (what the NDIS calls ‘psychosocial disability’) these ideals often remain elusive. Support systems continue to be fractured and in the context of ongoing policy reforms, it is vital
Joel Hollier, Jennifer Smith‐Merry
wiley +1 more source
, 2003 Plan BThe benefits of good customer satisfaction on business as well as the costs of poor customer satisfaction have been clearly demonstrated in the research literature.
Davis, G. Scott
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Customer satisfaction survey development and evaluation model for local business [PDF]
, 2002 Plan BThe following research examines the issue of customer satisfaction and the assessment of it at a local business. A survey was developed to address the issue of customer satisfaction.
Feit, Tori L.
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Design dimensions of experience rooms for service test drives : case studies in several service contexts [PDF]
, 2010 Purpose - The objective of this exploratory study is to analyse "test drives" of service offerings in a variety of service contexts by applying existing design dimensions of experience rooms in order to develop some principles to assist service designers
Edvardsson, Bo +8 more
core +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Culturally responsive early childhood education (ECE) environments can increase child and family participation, enhance service quality, and improve developmental outcomes for children. Educators from culturally and linguistically diverse (CALD) backgrounds contribute to inclusive ECE and are crucial for addressing workforce shortages.
Sene Gide +4 more
wiley +1 more source
, 2009 This thesis was submitted for the degree of Doctor of Philosophy and awarded by Brunel University.The aim of this thesis is to propose a model that explains the relationship between customer satisfaction, retention and loyalty based on service quality ...
Pezeshki, Vahid
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