Results 91 to 100 of about 189,640 (307)
Australian Journal of Social Issues, EarlyView.ABSTRACT Little is known about the impacts of the disclosure, or the non‐disclosure, of medical conditions associated with neurodiversity in the context of court proceedings and hearings before tribunals and commissions. This paper examines the experiences of twenty‐three Queensland Judges, Magistrates, and Tribunal and Commission Members with ...
Danielle Bozin +5 more
wiley +1 more source
Exploring the UK high street retail experience: is the service encounter still valued?
, 2014 Purpose: The relationship between service quality, the service encounter and the retail experience is explored within a changing UK retail environment. Design: Data was gathered from forty customers and twenty staff of an established UK health and ...
Woodall, T +6 more
core +1 more source
Australian Journal of Social Issues, EarlyView.ABSTRACT Improving access to legal services for Indigenous, migrant and refugee women is critical to addressing family violence. In this context, Family Dispute Resolution (FDR) has long been discussed as a solution for separating families. This paper presents key findings of a research evaluation of an Australian Government $8.37 million pilot project
Siobhan McDonnell, Alyson Wright
wiley +1 more source
Customer Relationship Management and Service Quality: a qualitative study
, 2015 This study examined customer relationship management effectiveness and Service quality on international customers in a single University in the UK higher education sector.
Wali, Andy Fred +3 more
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Development of fuzzy expert system for customer and service advisor categorisation within contact centre environment. [PDF]
, 2004 In this paper, we describe the research and development of a fuzzy expert system methodology for categorising customer and customer service advisor (CSA) within customer contact centre (CCC) environment.
Tiwari, Ashutosh +2 more
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Is service climate strength beneficial or detrimental for service quality delivery? [PDF]
, 2011 This study examines whether climate strength has a direct, moderating, or curvilinear effect in the relationship between service climate and customer service quality perceptions. To this end, we carried out cross-sectional and lagged empirical studies in
José María Peiró +9 more
core +1 more source
CSEE Journal of Power and Energy Systems, 2019 Based on decreasing the flexibility of the power grid through the integration of large-scale renewable energy, a multi-energy storage system architectural model and its coordination operational strategy with the same flexibility as in the pumped storage ...
Yun Teng +5 more
doaj +1 more source
Influence of collaborative customer service by service robots and clerks in bakery stores. [PDF]
Front Robot AI, 2023 Okafuji Y +4 more
europepmc +1 more source
Stakeholder Perspectives on Therapeutic and Safe Building Design in Residential Care
Australian Journal of Social Issues, EarlyView.ABSTRACT Residential care is a form of out‐of‐home care that plays a critical role in supporting vulnerable young people in Australia. However, there is an evidence gap regarding the built environment in this context. This research aimed to explore the perspectives of key stakeholders in residential care in Victoria, Australia, regarding design that ...
Carmen Schroder +3 more
wiley +1 more source
Optimising customer support in contact centres using soft computing approach [PDF]
, 2006 This paper describes the research and development of a methodology for optimising the customer support in contact centres (CC) using a soft computing approach.
Tiwari, Ashutosh +2 more
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