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Creating Information-Based Customer Value with Service Systems in Retailing
2014With the advent of mobile technology, addressing the information needs of customers across channels has become a key source for value creation. Also, this information-based value creation has implications for how retailers design and manage their customer value propositions for competitive advantage.
Timo Rintamäki, Lasse Mitronen
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Customer Service Information System: Service Improvement Solution PT. Jaringanku Sarana Nusantara
TECHNOVATE: Journal of Information Technology and Strategic Innovation ManagementOne of the companies actively involved in the field of information technology systems, especially in the Internet sector is PT Jaringanku Sarana Nusantara. The company has paid services using E-invoice with payment gateway method but on this payment system has not been integrated with microtic devices to perform the disconnection of the Internet for ...
I Kadek Dito Arditya +2 more
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Development of new information service system for electric facilities of customers
IEEE/PES Transmission and Distribution Conference and Exhibition, 2003Construction of optical fiber networks by the Kansai Electric Power Co. is now proceeding in the Kansai area of Japan. These networks have been used for a distribution automation system (DAS) since the early years of construction, which started in 1989, to supply power to customers with reliability and stability.
N. Tanaka +4 more
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2006 International Conference on Management Science and Engineering, 2006
Ontology has been one of the hottest topic issues in artificial intelligence, knowledge engineering especially in information process. In this paper, we propose an ontology-driven information retrieval (IR) system used for mining the interesting patterns in the domain of customers' complaints of mobile communication services. As the primary research of
Ma Hui-nan +2 more
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Ontology has been one of the hottest topic issues in artificial intelligence, knowledge engineering especially in information process. In this paper, we propose an ontology-driven information retrieval (IR) system used for mining the interesting patterns in the domain of customers' complaints of mobile communication services. As the primary research of
Ma Hui-nan +2 more
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Business process re‐engineering/information system development to improve customer service quality
Business Process Management Journal, 1997Business process re‐engineering requires revolutionary, innovative changes to business processes in an organization in order to achieve major and dramatic improvements in the critical success factors. To accomplish these goals new technologies need to be investigated and adopted.
Mary Ann Murray, Marc P. Lynn
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Экономика и предпринимательство, 2023
Актуальность определена большим количеством изменений, произошедших в последнее время в сфере информационного обеспечения таможенных органов на фоне развития научно-технического прогресса, что безусловно отразилось и на эффективности предоставления таможенных услуг.
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Актуальность определена большим количеством изменений, произошедших в последнее время в сфере информационного обеспечения таможенных органов на фоне развития научно-технического прогресса, что безусловно отразилось и на эффективности предоставления таможенных услуг.
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On the impact of analyzing customer information and prioritizing in a service system
Decision Support Systems, 2011This paper examines prioritization in a service system and analyzes whether, in the presence of heterogeneous customers who have different needs and a costly sorting process, it pays to prioritize. In particular, in our model, sorting is costly because the task of gathering information to prioritize jobs consumes resources.
Gregory Dobson, Arvind Sainathan
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Proceedings of ICSSSM '05. 2005 International Conference on Services Systems and Services Management, 2005., 2005
An important characteristic of service sector is that customers participate in service process, and form a so-called opening production system. Thus, a dual company-customer orientation, which gives consideration to both party's inputs and outputs, needs to be built into the application of information technology in services, so that the integrated ...
null Kun Yang, null Jincheng Zhang
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An important characteristic of service sector is that customers participate in service process, and form a so-called opening production system. Thus, a dual company-customer orientation, which gives consideration to both party's inputs and outputs, needs to be built into the application of information technology in services, so that the integrated ...
null Kun Yang, null Jincheng Zhang
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THE INFORMATION SYSTEM FOR CONDUCTING ELECTRONIC BOOK SERVICE IN CUSTOMS OFFICES
sj-economics scientific journal, 2016Documenting the course of service is one of the important activities carried out by individuals conducting checks such as Customs Service, Police, Security Services. The Customs Service to 2007 was carried out generally traditional service book in paper form. Since the end of 2007 an Electronic Book Service, which is an original idea of the officers of
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International Journal of Product Lifecycle Management, 2018
Modern markets force companies to implement new production and marketing paradigms. Companies striving for attracting and retaining customers see service provision as a new path towards profits and growth. However, efficient management of product life cycle for such solutions requires significant changes both in business processes and in information ...
Thorsten Krebs +4 more
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Modern markets force companies to implement new production and marketing paradigms. Companies striving for attracting and retaining customers see service provision as a new path towards profits and growth. However, efficient management of product life cycle for such solutions requires significant changes both in business processes and in information ...
Thorsten Krebs +4 more
openaire +1 more source